PM Guest Service Supervisor

Valor Hospitality Partners•Homewood, AL

1d•Onsite

About The Position

Step into a leadership role where your passion for hospitality sets the tone for every guest’s stay. As the PM Guest Service Supervisor, you’ll support the Director of Guest Services by guiding and uplifting our guest service team during the pivotal afternoon and evening hours. You’ll be the welcoming face of The Valley Hotel—greeting guests with genuine warmth, ensuring seamless arrivals and departures, and creating memorable first impressions that reflect the charm and sophistication of our Curio Collection property. In this role, you’ll oversee daily front-of-house operations, coach team members to deliver elevated service, and ensure every guest interaction is handled with professionalism, confidence, and care. If you thrive in a fast-paced environment, love being the go‑to problem solver, and take pride in shaping exceptional guest experiences, this is your opportunity to shine and grow within a luxury‑inspired Hilton brand.

Requirements

High school diploma or equivalent experience.
Three to twelve months of employment in a related position or guest relation position with this company or other organizations.
Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.
Working knowledge is generally learned on-the-job.

Responsibilities

Perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc.
Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
Knows how and where to post all charges and knows all the room rates.
Train all new Guest Service Agents.
Communicate with the Engineering Department regarding any maintenance requests from the guests.
Check AM and PM discrepancy reports.
Communicate with the Housekeeping Department regarding guest rooms and requests.
Issues safety deposit boxes to guests when requested.
Provide for a safe work environment by following all safety and security procedures and rules.
Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.