PM Concierge Supervisor

KW Property Management Careers•West Palm Beach, FL

2d•Onsite

About The Position

This position is responsible for acquiring and maintaining current knowledge of client's community documents, policies, and procedures. The supervisor ensures life safety systems are operational and functioning, taking corrective action to ensure the safety of the building, its residents, their guests, and all staff. They also ensure resident guest and intrusion deterrent policies are effectively followed. The role provides leadership and direction to manage relationships with other business groups within the building to ensure the highest level of resident service and achievement of company and property goals. This includes assisting with budgeting and long-term planning, scheduling staff to cover building needs while avoiding unnecessary overtime, and approving all departmental schedules. The supervisor manages resident relationships to ensure retention and a high level of customer service, including timely resolution of concerns, coordinating special services, and conducting inspections. They must be able to supervise and oversee projects, set and instill high standards of performance, and respond to calls and correspondence professionally. The role involves encouraging staff professionalism and compliance with safety standards, ensuring all documents are updated in management systems, and processing violations and work orders. Regular property rounds are required to ensure safety procedures and rules are followed by staff, residents, guests, and vendors. The supervisor will also write reports of daily activities and irregularities.

Requirements

High School Diploma Preferred; AA or BA degree
Must possess strong managerial background.
Must be proficient and working knowledge of Microsoft Office Applications.
Minimum of one (1) year related experience and training.
Bi-lingual; Spanish and English may be required at some properties.

Responsibilities

Acquires and maintains current knowledge of client’s community documents, policies, and procedures.
Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, it’s residents, their guest and all staff.
Ensures resident guest and intrusion deterrent policies are effectively followed.
Provides leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives.
Assist with budgeting and long term planning.
Schedules staff to cover the needs of the building trying to avoid unnecessary overtime.
Approves all departmental schedules
Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections.
Ability to supervise and oversee projects.
Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.
Responds to phone calls and correspondence in a timely, professional manner.
Encourages staff to behave in a professional manner and comply with company’s safety standards.
Ensure that all documents are updated and uploaded into the management support systems accurately and update accordingly.
Ensure violations and work orders are processed regularly as required.
Preform regular rounds of the property to insure the established safety procedures and rules are being followed by staff, residents, their guest and vendors (contractors).
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.