PM Bistro Server

Jiten Hotel Management Inc•Hyannis, MA

21d•Onsite

About The Position

This role involves a variety of responsibilities within a bistro setting, focusing on food and beverage service, preparation, and customer interaction. The position requires attention to detail in maintaining cleanliness, preparing orders accurately, handling payments, and ensuring a positive guest experience. Both full-time and part-time positions are available.

Requirements

Ability to complete opening and closing duties.
Ability to stock and maintain work areas.
Ability to take orders from customers and input them into micros.
Ability to obtain payment and provide change.
Ability to communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Ability to prepare food, coffee, and other beverages, including alcohol.
Ability to prepare ingredients for cooking, including portioning, chopping, and storing food.
Ability to prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.
Ability to process all orders and collect payment from customers.
Ability to provide assistance in Food and Beverage areas including busing, cleaning and resetting tables, delivering food to guests, general cleaning of food and beverage prep areas and other areas within the lobby area.
Ability to count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Ability to follow all company and safety and security policies and procedures.
Ability to report accidents, injuries, and unsafe work conditions to manager.
Ability to complete safety training and certifications.
Ability to ensure uniform and personal appearance is clean and professional.
Ability to maintain confidentiality of proprietary information.
Ability to protect company assets.
Ability to welcome and acknowledge all guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to thank guests with genuine appreciation.
Ability to speak with others using clear and professional language.
Ability to develop and maintain positive working relationships with others.
Ability to support team to reach common goals.
Ability to ensure adherence to quality expectations and standards.
Ability to move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance.
Ability to stand, sit, or walk for an extended time period.
Ability to perform other reasonable job duties as requested.
Ability to maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Ability to follow property key policies.
Ability to ensure that coffee makers, bread drawers, toasters, and/or steam tables are turned on/off at the appropriate times.
Ability to notify management of maintenance repairs issues.
Ability to review department communication log from previous shift.
Ability to store all reusable goods, break down goods, clean all equipment and areas, return equipment to proper locations, lock refrigerators, restock items, lock doors, and complete daily cleaning checklist.
Ability to setup work areas and stock inventory in preparation for next shift.
Ability to input orders into cash register system and collect payment from customer.
Ability to take guest orders, prepare food and beverage items, distribute pre-packaged and prepared food items, and deliver orders to tables as needed.
Ability to brew coffees, following standards to ensure freshness.
Ability to bus and wipe down coffee cart areas and tables as customers leave seating area.
Ability to wash restaurant dishes and serving utensils as needed.
Ability to prepare and replenish inventory displays to ensure consistency and freshness in presentation from opening to closing.
Ability to prepare ingredients for cooking, including portioning, chopping, and storing food before use.
Ability to prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist, establishing priority items.
Ability to wash and peel (if required) fresh fruits and vegetables to prepare them for cooking or consumption.
Ability to test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.
Ability to weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
Ability to monitor food quality while preparing food and throughout the day utilizing the HACCP forms and production charts.
Ability to prepare cold foods, including preparing salads, cold sandwiches, condiments, and dressings.
Ability to set up bar area for service (e.g. set out glassware, stock speed rails and coolers with beverages, clean bar area).
Ability to follow all state and local laws for serving alcohol responsibly (e.g., last call times).
Ability to prepare drink orders for guests according to specified recipes using measuring systems.
Ability to complete all closing duties (e.g. remove beverages and store in properly secured location, fill ice bins, garnish trays, and beverage cooler for next shift).
Ability to ensure cleanliness of bar and beverage cooler areas by properly sanitizing area and keeping free from debris.
Ability to follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
Ability to ensure meeting rooms are set up based on banquet event order.
Ability to prepare and deliver food items for meeting rooms based on banquet event order.
Ability to ensure meeting rooms are cleaned prior to guests arriving.
Ability to obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
Ability to transport bank to/from assigned workstation, following security procedures.
Ability to process all payment methods in accordance with Accounting procedures and policies.
Ability to follow property control audit standards and cash handling procedures (e.g., blind drops).
Ability to record transaction in MICROS system at time of order.
Ability to set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
Ability to welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Ability to address guests' service needs in a professional, positive, and timely manner.
Ability to thank guests with genuine appreciation and provide a fond farewell.
Ability to provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.
Ability to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Ability to anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Ability to engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Ability to assist other employees to ensure proper coverage and prompt guest service.
Ability to manage access to technological devices within public spaces and provide basic troubleshooting assistance or refer to appropriate individual or department as necessary.
Ability to speak to guests and co-workers using clear, appropriate and professional language.
Ability to talk with and listen to other employees to effectively exchange information.
Ability to support all co-workers and treat them with dignity and respect.
Ability to handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Ability to partner with and assist others to promote an environment of teamwork and achieve common goals.
Ability to comply with quality assurance expectations and standards.
Ability to enter and locate work-related information using computers and/or point of sale systems.
Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance.

Nice To Haves

Experience with TIPs (Training for Intervention Procedures) or CARE (Control Alcohol Risks Effectively).

Responsibilities

Complete opening and closing duties, including setting up supplies, cleaning equipment, and securing the area.
Stock and maintain work areas.
Take customer orders, input them into the POS system, and process payments.
Communicate special meal requirements, allergies, and requests to the kitchen.
Prepare food, coffee, and other beverages, including alcoholic drinks.
Prepare ingredients for cooking, such as portioning and chopping.
Cook food according to recipes and quality standards.
Provide assistance in Food and Beverage areas, including bussing tables, cleaning, and resetting.
Deliver food to guests.
Perform general cleaning of food and beverage prep areas and lobby areas.
Count bank at the end of the shift, complete cashier reports, resolve discrepancies, and secure the bank.
Follow company and safety policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge guests according to company standards.
Anticipate and address guest service needs.
Assist individuals with disabilities.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support the team to reach common goals.
Ensure adherence to quality expectations and standards.
Move, lift, carry, push, and place objects weighing less than 10 pounds without assistance.
Stand, sit, or walk for an extended period.
Maintain cleanliness of work areas throughout the day.
Follow property key policies.
Ensure coffee makers, bread drawers, toasters, and steam tables are turned on/off appropriately.
Notify management of maintenance repair issues.
Review department communication logs.
Store reusable goods, break down goods, clean equipment and areas, and restock items.
Input orders into the cash register system and collect payment.
Brew coffees following freshness standards.
Bus and wipe down coffee cart areas and tables.
Wash restaurant dishes and serving utensils.
Prepare and replenish inventory displays.
Prepare ingredients for cooking, including portioning, chopping, and storing.
Prepare and cook food according to recipes, quality standards, and presentation standards.
Wash and peel fruits and vegetables.
Test foods to determine if cooked sufficiently.
Weigh, measure, and mix ingredients according to recipes.
Monitor food quality utilizing HACCP forms and production charts.
Prepare cold foods, including salads, sandwiches, condiments, and dressings.
Set up bar area for service.
Follow state and local laws for serving alcohol responsibly.
Prepare drink orders according to specified recipes.
Complete closing duties for the bar area.
Ensure cleanliness of bar and beverage cooler areas.
Follow appropriate procedures for serving alcohol.
Ensure meeting rooms are set up based on banquet event orders.
Prepare and deliver food items for meeting rooms.
Ensure meeting rooms are cleaned prior to guests arriving.
Obtain assigned bank and ensure accuracy of contracted monies.
Transport bank to/from workstation, following security procedures.
Process all payment methods in accordance with Accounting procedures and policies.
Follow property control audit standards and cash handling procedures.
Record transactions in the MICROS system.
Set up and organize cashier workstation with supplies and maintain cleanliness.
Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting.
Address guests' service needs in a professional, positive, and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Provide assistance to individuals with disabilities.
Actively listen and respond positively to guest questions, concerns, and requests.
Anticipate guests' service needs.
Engage guests in conversation regarding their stay, property services, and area attractions.
Assist other employees to ensure proper coverage and prompt guest service.
Manage access to technological devices in public spaces and provide basic troubleshooting.
Speak to guests and co-workers using clear, appropriate, and professional language.
Talk with and listen to other employees to effectively exchange information.
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Comply with quality assurance expectations and standards.
Enter and locate work-related information using computers and/or point of sale systems.