PM Account Compliance Supervisor

City Wide Facility Solutions•Centennial, CO

3d•Onsite

About The Position

City Wide, a leading management company in the building maintenance industry, is seeking a PM Account Compliance Supervisor for its Colorado market. This role focuses on ensuring quality control, enhancing client satisfaction, and collaborating effectively with Independent Contractors (ICs). The ideal candidate will be able to work independently in various facility types and exercise good judgment in addressing client concerns. The company's mission is to create a positive impact on people and communities.

Requirements

High school diploma required or equivalent experience in commercial janitorial services industry.
3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
Strong planning, organization skills, and attention to detail.
Excellent communication and interpersonal skills.
Must be innovative and strive for continuous process improvement.

Nice To Haves

Building, facilities, janitorial or similar industry experience a plus!
CRM experience preferred.

Responsibilities

Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
Other duties as necessary.