Plumbing Technician

Groundworks•Virginia Beach, VA

50d•Onsite

About The Position

The Plumbing Technician is responsible for maintaining plumbing and piping systems and associated components, identifying repair/replacement opportunities, and providing excellent customer service. This role will lead the installing, maintaining, and repairing of plumbing systems and fixtures which will include toilet replacements, faucet replacements, water heater replacements, soldering, and common plumbing repairs. In addition, this role will inspect and test plumbing systems for safety, functionality, water quality, and code compliance in residential. The Plumbing Technician will address customer queries, troubleshoot and resolve problems, and prepare cost estimates.

Requirements

Minimum 2 years of experience in Residential Plumbing
High School Diploma or GED
Valid Driver’s license and insurable driving record required
Knowledge of basic hand and plumbing tools
Experience with home and commercial software and technology (example: ServiceTitan)
Operations of plumbing & piping systems and related equipment
Comprehends technical information and blueprints
Attention to detail.
Has the ability to work independently.
Must be a team player, committed to working in a quality environment.
Strong sense of urgency and problem-solving skills.

Nice To Haves

License and certifications preferred but not required: Master Plumber, Journeyman Plumber, Backflow Tester, Leak Detection

Responsibilities

Perform residential and commercial plumbing service calls, including diagnostics, repairs, and installations.
Evaluate customer plumbing situation, develop multi-option proposals/estimates, and present to customers using the A-1/Groundworks Sales Methodology.
Works with customers for a thorough understanding of estimates
Understands service criteria and is accountable for exceeding revenue goals
Conduct camera inspections and respond to emergency plumbing situations
Diagnoses and repairs plumbing & piping systems and components in residential and commercial buildings
Ability to perform projects and service
Proficient in piping domestic, sewer, gas, and hydronic systems with experience in copper (soldering, pro press, and brazing), PVC, cast iron, gas piping (black iron, Gastite CSST), and PEX
Experience in boiler, chiller, and water heater replacement
Maintains tools, supplies and/or equipment for the purpose of ensuring the availability of items and equipment are in safe operating condition
Knowledge of plumbing code
Prepares documentation for written support and conveys information appropriately
Responds to emergency situations to resolve plumbing & piping issues
Enforces a safety-focused culture
Great craftsmanship required
On Call and weekend shifts: We have a rotating schedule. Each shift is a 5-day work week with 1-2 on calls per month.
It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
All other duties assigned