Plumbing Technician Residential and Commercial

1-Tom-Plumber Morristown•Mountainside, NJ

58d•Onsite

About The Position

1-Tom-Plumber is a 24/7 service company that provides professional plumbing, drain, and sewer services. They focus on clean work, accurate diagnosis, and honest recommendations. The company is building a team of professionals who take pride in doing the job correctly, protecting customer property, documenting findings clearly, and recommending the right solution without shortcuts or pressure tactics. They invest in quality tools, training, and systems to enable technicians to work efficiently and professionally, aiming to create a supportive environment for high-quality work, skill growth, and recognition. This position is for an experienced Service Plumber to diagnose and repair plumbing issues in the field. The ideal candidate is technically strong, communicates well with customers, works cleanly in occupied homes, and takes pride in delivering high-quality service.

Requirements

3+ years of service plumbing experience or strong equivalent field experience
Valid driver’s license with clean driving record
Ability to lift 50+ lbs and work in basements, crawlspaces, tight spaces, and other physically demanding environments
Strong customer service and communication skills
Ability to diagnose plumbing issues independently and complete service calls professionally
Comfortable using mobile apps and field service software such as ServiceTitan or similar platforms
US Work authorization required

Nice To Haves

New Jersey plumbing license, apprentice background, or interest in working toward licensure
Strong water heater diagnostic and replacement experience
Strong troubleshooting skills across common residential and commercial plumbing systems
Ability to present repair options ethically and professionally
Experience working independently and running service calls solo

Responsibilities

Diagnose and repair common plumbing issues, including leaks, fixtures, toilets, disposals, valves, water heaters, pressure issues, and related service calls
Troubleshoot plumbing problems accurately and recommend the appropriate repair or replacement options
Communicate clearly with customers by explaining findings, presenting options professionally, and setting proper expectations
Complete work in accordance with code, manufacturer standards, and company quality expectations
Maintain clean, safe work areas and protect customer property while working in occupied homes
Document each job accurately with notes, photos, and recommended next steps using ServiceTitan
Coordinate with dispatch to keep schedules accurate and customers informed
Maintain a clean, organized, and functional service vehicle and work area
Follow company safety procedures and quality standards
Participate in an on-call rotation and assist with occasional weekend or after-hours service as needed