Plumbing - Service Technician

Island Airco•Eureka Springs, AR

21d•Onsite

About The Position

We are seeking dedicated and hard-working Plumbing Technicians to join our team. Our company prioritizes employees and offers ongoing training, full benefits, and a matching 401(k). We foster a fun, ambitious, and driven environment where personal and professional growth are encouraged. As a Plumbing Technician, you will be responsible for all aspects of the installation, maintenance, inspection, operation, and repair of plumbing systems in residential homes. This includes installing and repairing various fixtures and appliances, cleaning drains, accurately diagnosing plumbing problems, and communicating options and upgrades to clients to enhance their safety and quality of life.

Requirements

3+ years of experience with diagnostic troubleshooting, repair, and maintenance of residential plumbing, water heaters, tankless, and filtration
Strong customer service and interpersonal communication skills
Ability to provide repair versus replacement options to customers
Knowledge of drain machines, camera, and locater equipment
Knowledgeable and skilled in the safe use and maintenance of required tools
High School Diploma or GED
Clean driving record
Basic computer skills, ability to use an iPad to document work
Ability to speak, read, and write fluently in the English language

Nice To Haves

Journeyman license

Responsibilities

Execute effective troubleshooting techniques to identify root causes of plumbing issues
Perform timely and accurate repairs to resolve plumbing and drain issues
Explain to the customer what service you are performing and give exact prices & gain approval before doing the work
Establish customer rapport to sell the right products and services for the customer's needs and wants
Install, repair, and maintain plumbing systems, equipment, and fixtures
Ensure compliance with local plumbing codes and regulations
Educate and assist customers in choosing the best finance options and maintenance plans
Show yourself as professional and knowledgeable to win new referrals and repeat business
Maintain your truck so that it is always neat and clean on the inside and outside
Work alongside Customer Service and Dispatch team to ensure overall success of the business
Maintain detailed records of services, including documenting pictures of before and after services have been completed
Be safety conscious both on the job and while driving
Participate actively in all training exercises, morning meetings and retreats
Train and mentor apprentices to ensure quick, accurate repairs and installations