Plumbing Service Technician

Howard Air • Phoenix, AZ

2d • Onsite

About The Position

Howard Air is seeking a skilled and dependable Residential Plumbing Service Technician to join their team. This role involves diagnosing, repairing, and installing residential plumbing systems while providing excellent customer service. The technician will consult with customers, explain solutions, and present options for financing and enhancing their home systems, without high-pressure sales tactics. Safety, compliance, and accurate documentation are also key aspects of this position.

Requirements

• Minimum of 2 years’ experience as a Plumbing Service Technician or similar role.
• Valid plumbing license or certification as required by state regulations.
• Strong technical knowledge, excellent problem-solving abilities, attention to detail, and effective communication skills.
• Use a variety of plumbing tools and equipment (pipe wrenches, pipe cutters, plungers etc.).
• Strong troubleshooting, communication, and customer service skills.
• Ability to lift up to 75 lbs and work in varied conditions.

Nice To Haves

• Experience with ServiceTitan or similar field service software preferred.

Responsibilities

• Diagnose, troubleshoot, and repair plumbing issues, including leaks, clogged drains, and malfunctioning fixtures.
• Install and maintain plumbing systems in residential properties.
• Cut, assemble, and install pipes and tubes with attention to existing infrastructure (e.g., electrical wiring).
• Attend training meetings and continue professional development.
• Deliver excellent customer service by addressing client concerns professionally and courteously.
• Address client concerns and explain solutions clearly and professionally.
• Present products and services to optimize the home's system.
• Present resources for financing and various ways to enhance customer experience with our company.
• Follow all safety standards and regulations to maintain a safe working environment.
• Keep accurate records of services performed and parts used.
• Document service performed and recommendations made by completing applicable forms, reports, logs, and/or records.

Benefits

• Hourly pay or task-pay during first 90 days, whichever is higher.
• No deductions on pay for parts.
• Brand new 2026 company vehicle and gas card.
• Drain equipment and press tools provided.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with partial company match.
• Generous vacation, holidays, and sick leave.
• Ongoing opportunities for professional growth and advancement.
• Supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed