Plumbing Service Technician

IES Residential, Inc. • Cincinnati, OH

2d • Onsite

About The Position

The Plumbing Service Technician is responsible for performing plumbing service, maintenance, repair, and troubleshooting activities for residential and commercial customers in accordance with company standards, safety requirements, and applicable codes. This role works independently on routine service calls while supporting operational efficiency, quality workmanship, and customer satisfaction.

Requirements

• Working knowledge of plumbing systems, troubleshooting procedures, service practices, and plumbing codes.
• Ability to read and interpret technical documents, diagrams, and work instructions.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple service calls and priorities in fast-paced field environments.
• Knowledge of workplace safety practices and customer service expectations.
• Ability to safely use hand tools, power tools, plumbing equipment, testing devices, and mobile technology.
• Strong attention to detail and commitment to quality workmanship and customer satisfaction.
• Ability to work independently and collaboratively as part of a field service team.
• Ability to pass pre-employment screenings such as background and motor vehicle record checks.
• English speaking, reading, and writing preferred, and required where necessary to perform job duties.
• Maintain professionalism and a positive, respectful demeanor with customers, coworkers, and business partners.
• Use ladders, hand tools, plumbing equipment, service materials, testing devices, and mobile devices.
• Ability to work overtime, modified schedules, or occasional weekends as business needs require.
• Stand, walk, climb ladders and stairs, kneel, bend, stoop, crouch, crawl, reach, and lift throughout the workday.
• Sit for extended periods while driving to and between job sites.
• Work on active job sites, indoors and outdoors, including attics, crawlspaces, and confined or elevated spaces, with exposure to varying weather, construction noise, dust, and other job site conditions.
• Wear safety gear such as Personal Protective Equipment.
• Maintain dependable transportation and consistent, reliable attendance to meet customer service and operational needs.
• Ability to exercise sound judgment and make independent decisions within established company policies and procedures.
• Communicate in person, by phone, and electronically, including on a tablet, smartphone, and other office technology.
• Travel as required to support project and operational needs.
• Perform all work on-site and in person; this is not a remote or hybrid position.
• Lift, carry, push, and pull at least 50 pounds.
• Candidates must be authorized to work in the United States on a full-time basis without current or future need for employer sponsorship.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous plumbing service, repair, installation, or related field experience preferred.
• Completion of plumbing trade training or apprenticeship preferred.
• Relevant industry certifications or licenses preferred, and required where necessary to perform job duties.

Responsibilities

• Diagnose, service, repair, and maintain plumbing systems, fixtures, and related equipment.
• Perform plumbing troubleshooting, inspections, repairs, and service work in accordance with company standards and applicable codes.
• Read and interpret work orders, specifications, diagrams, and service documentation to complete assignments accurately and efficiently.
• Identify plumbing issues and implement corrective actions to restore system functionality and operational performance.
• Coordinate with field personnel, supervisors, customers, vendors, and internal departments regarding service activities, material needs, and job updates.
• Maintain accurate service records, work orders, inspection reports, and jobsite documentation.
• Ensure compliance with company policies, safety procedures, plumbing codes, and operational standards.
• Maintain tools, equipment, vehicles, and work areas in safe and organized condition.
• Support jobsite organization, material management, and operational efficiency during service activities.
• Provide professional customer interactions and communicate service recommendations and repair information clearly to customers.
• Assist with training and supporting entry-level service technicians as assigned.
• Perform additional duties as assigned.

Benefits

• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed