Plumbing Service Technician

Hiller Plumbing, Heating, Cooling & Electrical•Lebanon, TN

1d•Onsite

About The Position

Hiller is seeking a Plumbing Service Technician to join their team. This role involves providing high-quality residential home services with a 100% satisfaction guarantee. The company emphasizes investing in employees for career and family goal success, with a strong CARE culture and established career paths. This position offers year-round work with no layoffs.

Requirements

Experience preferred in installation, maintenance, troubleshooting and correcting diverse plumbing service issues.
A High School diploma or general education degree (GED) required.
A valid driver's license, and approved to drive by Company's insurance carrier.
Applicants will be required to undergo pre-employment drug screens and background checks.

Responsibilities

Create a positive customer experience by completing calls correctly the first time with quality and care to applicable codes and to Hiller standards to avoid refunds and recalls ensuring customer satisfaction.
Adjust, repair, replace sewage and sump pumps.
Communicate the benefits of Club Memberships.
Complete all required documentation on services, collect, record, and deliver fees to designated office administration.
Consistently provide accurate True Transparency pricing.
Cut, thread, assemble and install pipes; connect valves; caulk joints; and test finished job by allowing water to flow through correctly.
Perform a thorough and accurate plumbing inspection including Health & Safety Checklist and communicate findings to the customer in a written option sheet.
Perform all plumbing service and replacements to applicable codes.
Repair of drain, sewer, and water lines.
When issues are identified, prepare a detailed finding report with pictures to discuss the customer, present repair options to include cost using the options sheet.
Perform other duties as assigned.