Plumbing Service Manager

Mario Purchaser LLC•Albuquerque, NM

27d•$80,000 - $110,000

About The Position

Service Manager – Plumbing Division Wagner Mechanical Compensation: $80,000–$110,000 Classification: Salaried Exempt | Full-Time Join Our Winning Team! About Wagner Mechanical Serving Albuquerque since 1928, Wagner Mechanical has built a reputation as the city’s most trusted home services provider. For over 90 years, we’ve delivered dependable HVAC, plumbing, and electrical solutions with a simple commitment: provide exceptional service while treating our employees and customers like family. Why You’ll Love Working Here Lead at Scale: Oversee a multi-million-dollar service operation supported by top-tier technicians and leadership. Impact & Autonomy: Own full P&L performance, drive KPIs, and lead strategic growth initiatives. Customer-First Culture: Deliver same-day service with excellence, integrity, and care. Career Growth: Access leadership development, advancement opportunities, and cross-brand collaboration. Comprehensive Benefits: Medical, dental, vision, 401(k) with match, PTO, paid holidays, company-paid life insurance, disability, and EAP.

Requirements

5+ years of leadership experience in residential plumbing service (field and operations).
Proven success managing P&L, KPIs, and high-volume or multi-site operations.
Strong communication, coaching, and change management skills.
Proficiency in Microsoft Excel; experience with ServiceTitan or similar FSM/dispatch platforms preferred.
Bachelor’s degree in Business or a related field preferred.
Strong sales and customer service orientation.

Nice To Haves

HVAC experience is a strong plus and highly valued for this role.

Responsibilities

Develop and execute annual and quarterly business plans aligned with revenue, margin, and EBITDA goals.
Drive growth through capacity planning, pricing strategy, service expansion, and market development.
Lead budgeting, forecasting, and KPI tracking; adjust strategies using data-driven insights.
Recruit, mentor, and develop service managers, field supervisors, and technicians to build a high-performance culture.
Partner with leadership on onboarding, safety/OSHA compliance, and technical training programs.
Ensure an exceptional customer experience, including scheduling speed, conversion rates, and reduced callbacks.
Strengthen vendor partnerships and optimize inventory to improve first-visit completion rates.
Collaborate cross-functionally with Marketing, Recruiting, and Finance to achieve growth targets.