Plumbing Service Manager

Hunter Recruitment Advisors • Loudon, TN

13d • Onsite

About The Position

We are seeking a Plumbing Service Manager to lead our residential service department. This role involves inspiring a team, elevating customer experiences, driving revenue growth, and building a respected plumbing service department. The ideal candidate will thrive on coaching others, achieving goals, improving performance, and fostering a positive work environment. This is a key leadership position within a growing company.

Requirements

• 2+ years of service management, supervisory, or leadership experience
• Strong leadership and coaching abilities
• Excellent communication and customer service skills
• Valid driver's license and clean driving record

Nice To Haves

• 5+ years of residential plumbing experience
• Experience with ServiceTitan or similar service management software
• Proven ability to improve team performance and drive revenue growth

Responsibilities

• Lead, coach, and develop a team of plumbing technicians
• Drive department performance, profitability, and customer satisfaction
• Manage scheduling, dispatch coordination, and daily operations
• Conduct ride-alongs, coaching sessions, and performance reviews
• Monitor KPIs, revenue goals, and technician performance
• Resolve escalated customer concerns professionally and effectively
• Ensure compliance with safety standards and company procedures
• Identify opportunities for service, repair, and maintenance growth
• Foster a positive, accountable, and high-performance culture
• Collaborate with office staff to maximize efficiency and customer experience

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Performance Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed