Plumbing Service Manager

P3 Services•Mountlake Terrace, WA

18h•$125,000 - $175,000•Hybrid

About The Position

Fischer Services is seeking an experienced Plumbing Service Manager to oversee the daily performance of our plumbing service team. The right person will combine trade credibility, sound judgment, organization, and the ability to develop people. This manager will support technicians, coordinate service activity, maintain quality and safety standards, monitor results, and help skilled plumbers do their best work and build lasting careers. This is a visible, hands-on management role. You will work closely with technicians, apprentices, dispatch, customer service, and company leadership to keep work moving, support strong field execution, and deliver a consistently positive customer experience.

Requirements

Active Washington State journey-level plumber certification (PL01) or residential specialty plumber certification (PL02), in good standing.
Substantial plumbing-industry experience with demonstrated technical credibility in service, repair, replacement, installation, troubleshooting, and code-compliant work.
Proven leadership experience managing field employees and building accountability, engagement, and performance.
Demonstrated ability to manage technician performance, service results, customer experience, and daily operating priorities.
Strong working knowledge of service operations, scheduling, labor planning, estimating, pricing, job costing, and performance metrics.
Ability to read plans and specifications, evaluate scopes of work, identify risk, and support accurate estimates and proposals.
Strong communication, decision-making, conflict-resolution, and relationship-building skills.
Experience with field-service software, dispatch workflows, scorecards, and technician performance reporting.
Working knowledge of applicable plumbing codes, permitting and inspection requirements, safety expectations, and employment practices relevant to leading a field workforce.
Valid driver's license and an insurable driving record consistent with company requirements.
Ability to use standard business technology, field-service software, reporting tools, and performance dashboards.

Nice To Haves

Experience supporting the continued growth of an established plumbing service department.
Experience coaching technicians on communication, options-based service, estimating, and ethical sales practices.
Experience supporting apprenticeships, technical training, and career development.

Responsibilities

Direct the daily activities of plumbing service technicians and apprentices and remain accessible to the field for technical, customer, and operational support.
Hold regular one-on-ones, ride-alongs, field observations, huddles, and team meetings to reinforce expectations and provide timely coaching.
Partner with dispatch and customer service to balance workload, assign calls appropriately, manage schedule changes, and maximize productive capacity.
Ensure service calls are properly diagnosed, scoped, priced, documented, and completed safely, efficiently, and to Fischer's quality standards.
Work closely with dispatch, customer service, sales/estimating, finance, recruiting, and other business leaders to coordinate priorities and support the customer and employee experience.
If the selected candidate holds a PL01 certification, support appropriate opportunities to develop Fischer's commercial plumbing offering.
Review significant estimates, proposals, pricing, labor assumptions, job costs, and completed work for accuracy, quality, and profitability.
Establish and monitor meaningful performance indicators, including revenue, gross margin, average ticket, conversion, technician productivity, labor efficiency, callbacks, customer satisfaction, safety, and employee retention.
Identify training needs and coordinate technical, safety, customer-service, and ethical sales training for plumbers and apprentices.
Participate actively in recruiting, interviews, onboarding, performance reviews, corrective action, and retention efforts for the service team.
Support licensing, permitting, inspection readiness, code compliance, documentation, and adherence to applicable federal, state, and local requirements.
Promote disciplined safety practices, incident prevention, proper tools and equipment, vehicle care, and timely corrective action when standards are not met.
Support effective purchasing, inventory, material availability, tool accountability, and vehicle readiness for the service team.
Address customer concerns promptly and professionally, using recurring issues as opportunities to improve systems, training, and quality.
Serve as a visible, hands-on leader who understands field realities and is willing to step in when operational needs require it.