Plumbing Operations Coordinator & Dispatcher

1-800-Plumber +Air•Englewood, CO

3d•Onsite

About The Position

1-800-Plumber + Air is a trusted leader in the plumbing and HVAC industry, known for our commitment to honesty, professionalism, craftsmanship, and exceptional customer service. With a strong national presence and a customer-first approach, we strive to deliver top-quality service while building lasting relationships with our customers through integrity, skilled technicians, and reliable workmanship. We are seeking a motivated, organized, and customer-focused individual to join our team as an Office Operations Coordinator / Service Dispatcher. This role is responsible for supporting daily office operations, dispatching technicians, managing job flow, assisting with billing and collections, and ensuring each customer receives a high-quality experience. The ideal candidate will be comfortable working in a fast-paced office/service environment, communicating with customers and technicians, and keeping jobs organized from the initial call through completion, invoicing, and follow-up.

Requirements

Clean background
Ability to pass a drug test
Previous office, dispatch, customer service, or administrative experience preferred
Basic computer skills required
Strong communication and organizational skills
Ability to multitask in a fast-paced environment
Professional phone etiquette and customer-service mindset
Detail-oriented with strong follow-through
Comfortable working with technicians, customers, vendors, and management
Basic accounting, invoicing, or billing experience is a plus
Reliable transportation

Nice To Haves

Service Titan Experience a Plus
Plumbing, HVAC, or home services experience is a plus

Responsibilities

Answer inbound calls and serve as the first impression for customers
Use professional communication skills to gather all necessary customer and job information
Ensure calls are answered promptly using the approved company greeting
Provide a positive, helpful, and customer-focused experience on every call
Enable calls to the answering service at the end of the day
Dispatch service calls to technicians efficiently
Coordinate technician schedules and job assignments /reassignments
Communicate job details, customer information, and scheduling updates to technicians
Work with technicians to ensure they are prepared for each job, including parts, scope, permits, and access needs
Coordinate with dispatch and field staff to ensure smooth handoff from scheduling to job execution
Monitor active jobs from start to finish to help ensure smooth completion
Track job progress and proactively address issues that may impact completion
Support technicians with field-related problem-solving
Review completed jobs for accuracy, quality, documentation, and completeness
Ensure proper notes, photos, forms, and job details are captured
Identify training opportunities and operational inefficiencies
Review callbacks, job outcomes, and customer satisfaction concerns
Prepare and submit permits to local municipalities as needed
Track permit approvals, inspections, and close-out timelines
Coordinate inspections with technicians, customers, and municipalities
Help ensure work complies with local codes, permit requirements, and company standards
Help manage communication with commercial customers and warranty providers
Review scopes of work, approvals, and required documentation
Ensure jobs meet partner and warranty process requirements
Assist with claims, approvals, documentation, and follow-up
Review invoices for accuracy before submission
Handle invoice processing and billing upon job completion
Track accounts receivable and follow up on outstanding payments
Resolve billing questions or discrepancies with customers, partners, and internal team members
Perform basic accounting and clerical functions as needed
Follow up on unsold estimates, open opportunities, and pending customer decisions
Work with technicians and management to improve close rates and job value
Review job performance and margins to identify opportunities for improvement
Perform general office duties, clerical tasks, and mail processes
Maintain organized job records, permits, invoices, and financial documentation
Assist with improving workflows, systems, and standard operating procedures
Support the owners and management team with additional duties as directed