Plumbing Manager - Residential

MVP Heating Cooling and Electric•Mission, KS

2d•Hybrid

About The Position

The Residential Plumbing Manager is the heartbeat of the plumbing department, responsible for recruiting, training, and mentoring technicians while ensuring the department achieves its growth and profitability goals. This role requires a blend of technical expertise, motivational coaching, and operational strategy.

Requirements

5+ years of residential plumbing experience
At least 2 years in a leadership or management role
Master or Journeyman Plumber expertise with a deep understanding of residential systems and local Kansas City codes
Understanding of inventory, labor hours, and callbacks for profitability
Comfortable using ServiceTitan to track performance and manage workflow

Nice To Haves

Valid Journeyman or Master Plumber license
Exceptional ability to explain technical concepts to customers and motivate a diverse team of technicians

Responsibilities

Lead and coach technicians through weekly tool-box talks and one-on-one coaching sessions to improve performance, communication, and sales skills.
Ensure all jobs are performed safely, to code, and to high standards of excellence through ride-alongs and quality-control site visits.
Partner with the General Manager and Branch Controller to review department P&Ls, job costing, and technician KPIs.
Act as the final point of escalation for complex technical issues in the field.
Work closely with the recruiting team to identify, hire, and onboard plumbing talent.
Collaborate with the dispatch team to ensure efficient technician deployment.