New Construction

Victory Plumbing Savannah GA•Savannah, GA

8d•Onsite

About The Position

Victory Plumbing is seeking an experienced Lead Plumber- (Commercial / Residential Installation) to lead, manage, and develop our team of plumbing technicians and apprentices. This is a hands-on leadership position responsible for daily operations while continuing to perform installs, diagnostics, repairs, and installations as business needs require. The Lead Plumber position is accountable for their own and team performance, customer satisfaction, service quality, productivity, profitability, safety, inventory accountability, and compliance with company procedures. This position works closely with dispatch, customer care, accounting, and company leadership to ensure service calls are properly scheduled, completed, documented, billed, and collected. The ideal candidate is an experienced licensed plumber who can balance technical work with leadership responsibilities, coach technicians to improve performance, resolve escalated customer concerns, and help grow the service department responsibly and profitably.

Requirements

Extensive knowledge in Commercial or Residential install.
Minimum five years of progressively responsible plumbing service experience.
Previous experience leading, supervising, mentoring, or training plumbing service technicians.
Strong knowledge of residential and commercial plumbing systems, diagnostic procedures, materials, repairs, installation methods, and applicable plumbing codes.
Demonstrated ability to diagnose complex plumbing issues and support technicians in the field.
Strong leadership, coaching, communication, and conflict-resolution skills.
Ability to manage multiple priorities, technicians, service calls, and customer concerns.
Understanding of service department productivity, pricing, job costing, and profitability.
Ability to read and interpret blueprints, technical documents, equipment manuals, and plumbing codes.
Valid driver’s license with an acceptable driving record.
Ability to comply with all company safety policies and procedures.
Ability to participate in an on-call or emergency-service rotation when required.

Nice To Haves

Journeyman or Master Plumber license in the State of Georgia
Seven or more years of residential and commercial service plumbing experience.
Two or more years of plumbing service management or field-supervision experience.
Experience using ServiceTitan or comparable field-service management software.
Experience managing service department KPIs, technician scorecards, job profitability, and performance goals.
Experience developing estimates, presenting service options, and coaching technicians on ethical service-based sales.
OSHA 10 or OSHA 30 training or certification.
Backflow prevention experience or certification.
Experience with service agreements or preventative maintenance programs.

Responsibilities

Lead, supervise, coach, and support technicians, apprentices, and helpers.
Set clear expectations for workmanship, productivity, professionalism, customer service, safety, documentation, and accountability.
Conduct regular individual and team meetings, ride-alongs, field observations, and performance coaching.
Provide technical guidance and assist crew with system diagnoses, repairs, estimates, and difficult situations.
Train technicians on plumbing systems, diagnostic procedures, company standards, ServiceTitan requirements, pricing, customer communication, and ethical service recommendations.
Participate in recruiting, interviewing, onboarding, training, performance evaluations, corrective action, and employee development.
Review technician attendance, punctuality, appearance, productivity, and compliance with company policies.
Promote teamwork, accountability, respectful communication, and a positive work environment.
Ensure apprentices and helpers are properly assigned, supervised, and trained.
Help establish individual development plans and advancement opportunities for service employees.
Oversee the daily operation of the service department and help ensure work is assigned appropriately based on technician skills, location, availability, and job requirements.
Coordinate with dispatch and customer care regarding scheduling, technician availability, emergency calls, delays, cancellations, and customer communication.
Review the installation schedule throughout the day and make adjustments when needed.
Ensure technicians properly dispatch, arrive, start, pause, complete, and close jobs in ServiceTitan.
Confirm technicians and assigned apprentices accurately record all time associated with each job.
Monitor open, incomplete, rescheduled, and unbilled service calls and ensure timely resolution.
Review completed jobs for accurate documentation, labor, materials, photos, estimates, invoices, signatures, and payment status.
Ensure receipts, purchase documentation, and job-related expenses are submitted accurately and timely.
Coordinate with other departments when service work overlaps with construction, warranty, backflow, or maintenance operations.
Maintain availability to assist with urgent field situations and escalated service needs.
Perform plumbing installation, train, diagnostics, repairs, maintenance, and installations as workload and staffing needs require.
Install, repair, maintain, and service water supply, drainage, sewer, gas, vent, fixture, and related plumbing systems.
Diagnose complex plumbing problems and determine safe, code-compliant, and cost-effective corrective actions.
Read and interpret blueprints, drawings, specifications, plumbing codes, equipment manuals, and technical documents.
Assist technicians with technical troubleshooting and second opinions.
Inspect work for quality, completeness, code compliance, and adherence to company standards.
Support technicians with job planning, material identification, special-order parts, and difficult installations.
Ensure required permits and inspections are properly coordinated when applicable.
Ensure crews clearly explain findings, available options, and provide solutions during projects.
Review estimates for accuracy, completeness, appropriate pricing, materials, labor, and profitability.
Monitor estimate conversion rates, average ticket, service agreement opportunities, and other performance measures.
Follow up on significant open estimates and help technicians address customer questions or concerns.
Respond to escalated customer concerns professionally and work toward fair, timely resolutions.
Review requests for discounts, refunds, concessions, or complimentary work and obtain or provide approval within established authority.
Ensure no unauthorized discounts or concessions are offered to customers.
Promote customer satisfaction, repeat business, referrals, service agreements, and positive online reviews.
Ensure technicians represent Victory Plumbing professionally at every customer interaction.
Help establish and achieve service department revenue, gross profit, productivity, and customer satisfaction goals.
Monitor key service performance indicators (KPIs).
Ensure all labor, materials, equipment, permits, subcontractor charges, and applicable fees are properly documented and billed.
Work with accounting and management to resolve incomplete invoices, billing errors, missing documentation, and collection concerns.
Recommend operational, pricing, staffing, and training improvements based on department results.
Provide regular department performance updates to company leadership.
Maintain and enforce company and department standards for workmanship and job completion.
Review warranties, customer complaints, and recurring quality issues.
Determine the cause of callbacks and establish the appropriate corrective action.
Assign callback work promptly and ensure the customer receives appropriate communication.
Identify trends and implement training or process improvements to reduce rework.
Conduct field inspections and quality audits as necessary.
Ensure service vehicles are stocked with required inventory, common repair parts, tools, safety equipment, and supplies.
Establish and monitor standard truck-stock levels.
Coordinate the ordering, pickup, or delivery of special-order parts before scheduled jobs.
Ensure technicians properly document all materials used, purchased, transferred, returned, or removed from inventory.
Monitor material usage and investigate excessive, missing, damaged, or unbilled materials.
Ensure unused and returnable parts are promptly returned to the warehouse or supplier with proper documentation.
Review purchase receipts to verify the correct customer name or job number is included.
Ensure company tools and equipment are properly assigned, maintained, stored, and returned.
Participate in vehicle and inventory audits as required.
Ensure all service work complies with applicable federal, state, and local plumbing codes, safety requirements, company policies, and manufacturer specifications.
Lead and participate in safety meetings, job-site inspections, and corrective safety actions.
Ensure technicians use required personal protective equipment and follow safe work practices.
Report and document workplace injuries, vehicle accidents, property damage, near misses, and safety concerns promptly.
Ensure technicians conduct and document daily pre-trip and post-trip vehicle inspections.
Monitor vehicle cleanliness, stocking, fueling, maintenance, and safe operation.
Report mechanical problems, maintenance needs, and vehicle safety concerns promptly.
Ensure technicians maintain acceptable driving records and comply with company vehicle policies.

Benefits

Competitive management compensation based on experience, licensing, and qualifications
Performance-based incentive opportunities
Health insurance
Dental insurance
Vision insurance
Company-paid holidays
Paid time off
Company vehicle or vehicle access for authorized business use
Company-provided tools, technology, and uniforms as applicable
Ongoing leadership and technical training
Professional development and advancement opportunities