Plumbing & HVAC Counter Sales

Plimpton & Hills Corp Inc•Farmington, CT

12h•Onsite

About The Position

Plimpton & Hills Corporation is a leading distributor of plumbing, heating, HVAC, and industrial products serving contractors, businesses, and homeowners across the Northeast. With multiple branch locations and showrooms, the company is committed to providing quality products, expert support, and reliable service to the professionals and communities we serve. As a Counter Sales Associate, you’ll play a key role in creating an outstanding customer experience. You will assist customers with product inquiries, recommend solutions, process orders efficiently, and help drive sales at the counter. If you enjoy working in a fast-paced environment, building relationships, and being part of a collaborative team while maintaining high safety and service standards, this is the role for you. This is a full-time position based at our Farmington, CT branch located at 2 Eastview Drive. This role supports plumbing and HVAC contractors through parts identification, order processing, and counter assistance.

Requirements

Counter sales experience preferred.
Familiarity with plumbing or HVAC industry rules and regulations.
Result driven and customer focused.
High school diploma or GED preferred.
Stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
Close vision requirements due to computer work.
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Responsibilities

Actively seek opportunities to help customers.
Locate and obtain ordered products for customers.
Assist in the handling of defective parts and warranty information.
Process approved credits for customers when products are returned.
Keep pricing lists and structures confidential.
Address questions about product, pricing and availability.
Make sure all product catalogs are up-to-date and that expired ones are discarded.
Accurately and safely move products of varying weights according to customer needs.
Provide exceptional customer service at all times.
Answer telephone calls professionally and pleasantly.
Accurately input and fill customer orders.
Accurately read and identify numbers for accurate order filling and receiving of material.
Assist warehouse personnel when necessary.
Maintain a clean and professional work environment.
Safely operate a forklift, pallet jack, etc.
Remain up-to-date on all safety practices and standards.
Perform other responsibilities as directed.