Plumbing Department Manager - Residential Home Services

Superior Comfort • Providence, RI

2d • $110,000 - $150,000 • Onsite

About The Position

Superior Comfort is hiring a Plumbing Manager to lead their residential plumbing division. This role involves leading a skilled team, driving operational and revenue growth, and ensuring best-in-class service for customers. Superior Comfort has been serving Rhode Island and Southern Massachusetts since 2005, providing heating, cooling, plumbing, and electrical services. They have grown from a small family business to a team of over 50 professionals dedicated to exceptional service and customer comfort, offering a stable company environment with a supportive culture.

Requirements

• Proven leadership experience in residential plumbing
• Strong technical knowledge and ability to support field teams
• Familiarity with local plumbing codes and permit processes
• Results-driven with a focus on efficiency, performance, and quality
• Valid driver’s license and clean driving record

Nice To Haves

• Master plumber license preferred (or working toward one)

Responsibilities

• Lead, manage, and support a team of licensed plumbers.
• Set performance standards, enforce safety protocols, and foster a culture of accountability and professionalism.
• Coordinate daily workflow, oversee installations and repairs, and ensure compliance with all codes and safety regulations.
• Work closely with dispatch and office staff to maximize team efficiency.
• Identify areas for increased sales and profitability within plumbing operations.
• Monitor KPIs, manage team productivity, and ensure service targets are met or exceeded.
• Provide hands-on support in the field when needed.
• Serve as a technical resource for the team and ensure all work meets quality standards.
• Ensure customers receive high-quality, timely, and respectful service.
• Proactively address concerns and lead the team in delivering a top-tier customer experience.
• Recruit, train, and mentor plumbing staff.
• Build a positive team culture focused on growth, skill development, and retention.

Benefits

• Competitive compensation ($110,000 - $150,000+ total earnings based on performance)
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed