Plumbing Counter Sales/Warehouse Teammate

Hajoca Corporation•Ocala, FL

2d•$18 - $20•Onsite

About The Position

Hajoca Corporation is a large, privately-held wholesale distributor of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca operates on principles of "Service, Integrity, Reliability." The company has a decentralized structure where each location, called a Profit Center (PC), is managed like a small business. A typical PC includes a warehouse, counter, sales office, and sometimes a showroom. Gorman Company, a trade name of Hajoca, is seeking a Plumbing Counter Sales/Warehouse Teammate for its Ocala, FL location. This role involves assisting customers at the sales counter, processing orders, managing inventory, and performing warehouse duties such as receiving, stocking, and picking orders. The position requires strong customer service skills, product knowledge, and the ability to handle both sales and warehouse responsibilities effectively.

Requirements

1+ years’ experience in customer service or counter sales; contractor sales preferred.
Knowledge of products sold in the Profit Center
1 year warehouse receiving and material handling experience
Possess a proper and valid driver’s license
Read, write, speak, and understand English.

Nice To Haves

Knowledge/experience of plumbing parts are preferred
Demonstrate outstanding customer service, verbal communication, and generous listening skills.
Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
Be able to learn to operate warehouse material-handling equipment.
Be able to learn to operate and demonstrate hand tools.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Be able to learn and operate the computer related systems used to process orders.

Responsibilities

Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
Accurately process and fill Sales Orders generated at the sales counter.
Attract and retain customers.
Work with the PCM to establish revenue and margin targets.
Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
Provide customers with reliable information regarding product specifications, pricing, and availability.
Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
Ensure security and control is upheld at this primary point of customer contact.
Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Be responsible for counting, verifying, and receiving incoming vendor shipments and customer return material.
Stock and maintain the warehouse; and pick, document, and pack customer orders in accordance with Company policy and procedure.
Act with a high attention to detail to ensure the highest levels of customer satisfaction.
Handle all shipping discrepancies per procedures or forward appropriate paperwork to designated employee to handle.
Identify nonstock, special-order material, and damaged material and store in proper warehouse locations.
Complete necessary documentation for customer shipments delivered via third-party carrier.
Load and unload trucks, operate warehouse forklift and other material handling equipment safely.
Inform immediate supervisor of stock depletions, count discrepancies, or damaged/defective/nonsaleable merchandise that could impact customer service levels.
Ensure security and controls are in place and upheld to protect Profit Center assets.
Maintain warehouse cleanliness, order, and safety. Remove empty cartons, metal bands, pallets, and other debris. Inform immediate supervisor of safety issues.
Perform all job functions in accordance with the company’s Safety Standards.