Plumber

Roto-Rooter Services Company•Corona, CA

About The Position

Roto-Rooter is hiring a plumber to provide residential plumbing, sewer, and drain services. The role involves responding to customer service calls, inspecting and diagnosing plumbing problems, recommending solutions, preparing estimates, and closing service sales. With the required licensing, plumbers install and repair plumbing fixtures and equipment, and perform sewer and drain cleaning in varied environments. The position also includes restoring work sites, preparing invoices, collecting payments, explaining the company guarantee, and traveling to customer locations to provide professional service in their homes. Service technicians earn $17.81 per hour during training. After training, they are paid an hourly rate at or above minimum wage for all hours worked. The pay rate varies by pay category, and technicians may also earn commissions of 16–22% of revenue, as well as commissions for selling products and treatments. Roto-Rooter describes itself as North America's largest plumbing, drain cleaning, and water cleanup services provider. Founded in 1935, it operates company-owned branches, independent contractor territories, and franchise operations across the U.S. and parts of Canada.

Requirements

Valid driver’s license.
Three or more years of repair and service plumbing experience.
Proven track record in selling plumbing products and services.
Full knowledge of plumbing systems.
Journeyman license or equivalent certification as specified by the state where the branch operates and service is performed.
Unlicensed plumbers must obtain certification as soon as they become eligible if required by state law.
Good written and oral communication skills for effective customer service.
Excellent communication and interpersonal skills in relations with clients and coworkers.
Excavation Certification through Competent Person Training (OSHA requirement) must be obtained within the first year of employment.

Nice To Haves

State plumbing license is preferred.

Responsibilities

Respond promptly to customer service calls.
Inspect plumbing issues, diagnose problems, offer solutions and estimates, and close service sales.
Install and repair plumbing fixtures and equipment, including sinks, toilets, bathtubs, water heaters, garbage disposals, dishwashers, and water softeners, when appropriately licensed.
Perform sewer and drain cleaning in varied environments, including basements, roofs, confined spaces, and close quarters.
Clean and restore work sites to their pre-job condition.
Prepare invoices totaling the costs of services and products provided.
Collect payment and explain the Roto-Rooter guarantee in writing and on the provided smartphone.
Drive to customer locations in a timely and professional manner.
Enter customers’ homes and provide trustworthy service while resolving plumbing problems.
Gain Excavation Certification through Competent Person Training within the first year of employment.

Benefits

Medical insurance with a prescription drug card
Accident and critical illness insurance
Dental insurance
Vision insurance
Paid vacation
Paid training
Life insurance
Matching 401(k) retirement savings plan
Tuition reimbursement
Profit sharing
Career paths for military veterans and personnel transitioning to civilian professions