Plumber

Metro-Flow Plumbing•Dallas, TX

36d•$70,000 - $110,000•Onsite

About The Position

Join the team at Metro-Flow Plumbing, a company that has been servicing Dallas homes since 1989. We are looking for passionate professionals who want to make a difference and are committed to honesty, commitment, and dependability. Our mission is to provide clients with exceptional team members to perform superior work and service, building strong relationships through 100% customer satisfaction.

Requirements

5+ years’ technical and trade experience
Current plumbing license
In-depth knowledge of maintenance and repairs of plumbing systems
Understanding of the current regulations within the field
Excellent interpersonal communication skills on a technical level
Able to work both independently and as part of a team
General knowledge of power tools and techniques for care and safe use
Plumbing troubleshooting and repair
Provide an acceptable driver’s abstract and maintain a valid driver’s license
Strong customer service skills

Nice To Haves

Associate degree preferred but not required

Responsibilities

Complete plumbing, drain cleaning and other related in-home, service calls.
Serving the clients of the company by expertly servicing customers’ entire plumbing system.
Wear floor savers while in the client’s home and maintaining a neat work area when performing a repair or scheduled service.
Always explain to the client what service you are performing. Explain and show the client how the company provides superior service.
Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
Establish customer rapport to sell the right products and services.
Re-check all plumbing repairs and installations after you’ve repaired or replaced it, before leaving the client’s home to ensure everything is working properly and that we did indeed fix it right the first time.
Educate and assist customers in choosing the best finance options and maintenance plans.
Explain the club memberships to the client, giving them an opportunity to join. Maintain an average of converting at least 25% of non-club members and maintain a 90% renewal rate on existing club members.
Show yourself as professional and knowledgeable to win new referrals and repeat business.
Maintain your truck so that it is neat and clean on the inside and outside at all times. The truck is one of the best billboards that the company has. Park the truck for the maximum impact of the “billboard” when possible.
Work alongside customer service and dispatch to ensure overall success of the business.
Be accurate and timely with invoices, time cards, curbside feedback and option sheets
Obey the company Code of Ethics and the Team Rules.
Maintain a clean, organized job site and well inventoried truck.
Always be safety conscious both on the job and while driving.
Participate actively in all training exercises, morning meetings and retreats.
Train and mentor apprentices to ensure quick, accurate repairs and installations.