Plumber

Roto-Rooter Services Company•Corona, CA

About The Position

Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider, with businesses across company-owned branches, independent contractor territories, and franchise operations. The company provides plumbing services including faucet repairs, water heater installations, and plumbing system replacements. Plumbers respond to customer calls, diagnose and resolve plumbing issues, provide estimates, and sell services. The role includes installing and repairing plumbing fixtures, cleaning sewer and drain lines, restoring work areas, preparing invoices, collecting payments, and explaining the company guarantee. It involves extensive driving and entering customers' residences, including interacting directly with children or elderly people. Service technicians are paid $17.81 per hour during training. After training, they are paid an hourly rate at or above minimum wage for all hours worked; the rate varies for base and administrative hours, with administrative pay ranging from minimum wage to $70.19 per hour. Technicians may also earn commissions of 16–22% of revenue depending on revenue category, as well as commissions of $10 to $155 for selling products and treatments.

Requirements

Valid driver's license.
Three or more years of repair and service plumbing experience.
Proven track record selling plumbing products and services.
Full knowledge of plumbing systems.
Good written and oral communication skills for effective customer service.
Excellent communication and interpersonal skills in client and co-worker relations.
Gain Excavation Certification through Competent Person Training within the first year of employment, as required by OSHA.
Journeyman license or equivalent certification as specified by the state where the branch operates and service is performed; unlicensed plumbers are expected to obtain certification as soon as eligible if required by state law.

Nice To Haves

State plumbing license is preferred.

Responsibilities

Respond promptly to customer service calls; inspect plumbing issues, diagnose problems, offer solutions and estimates, and close service sales.
Install and repair plumbing fixtures, including sinks, toilets, bathtubs, water heaters, garbage disposals, dishwashers, and water softeners, with the necessary licensing.
Conduct sewer and drain cleaning in varied settings, including basements, roofs, confined spaces, and close quarters.
Clean and restore work sites to their pre-job condition.
Prepare invoices that total the cost of services and products provided.
Collect payment and explain the Roto-Rooter guarantee in writing and on the provided smartphone.
Drive extensively to reach customers in a timely and professional manner.
Enter customers' residences and provide trustworthy service while solving plumbing problems.
Interact directly with vulnerable populations, including children or elderly people.

Benefits

Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing
Flexible work schedules
Career paths for military veterans and personnel transitioning to civilian professions