Plumber

Roto-Rooter Services Company•Virginia Beach, VA

6d•$100,000

About The Position

Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider, founded in 1935. The company operates in more than 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. Plumbers provide a wide range of plumbing services, including faucet repairs, water heater installations, and plumbing system replacements. The role involves responding to customer service calls, diagnosing plumbing issues, recommending solutions and estimates, and selling services. Plumbers also install and repair plumbing fixtures, perform sewer and drain cleaning in varied environments, restore work sites, prepare invoices, collect payment, and explain the company guarantee. The company highlights job security, pay, benefits, career advancement, and flexible work schedules. Its most experienced plumbers earn more than $100,000 per year. Excavation Certification through Competent Person Training is expected within the first year of employment. Journeyman licensing or equivalent certification is required as specified by the state where the branch operates and services are performed; unlicensed plumbers are expected to obtain certification once eligible where required by state law.

Requirements

Valid driver's license.
Three or more years of repair and service plumbing experience.
Proven track record in the sale of plumbing products and services.
Full knowledge of plumbing systems.
Obtain Excavation Certification through Competent Person Training within the first year of employment; this is an OSHA requirement.
Journeyman license or equivalent certification as specified by the state where the branch operates and performs service; unlicensed plumbers must obtain certification as soon as they become eligible if required by state law.
Good written and oral communication skills for effective customer service.
Excellent communication and interpersonal skills in client and co-worker relations.

Nice To Haves

State plumbing license is preferred.

Responsibilities

Respond promptly to customer service calls, inspect plumbing issues, diagnose problems, offer solutions and estimates, and close service sales.
Install and repair plumbing fixtures, including sinks, toilets, bathtubs, water heaters, garbage disposal units, dishwashers, and water softeners, with the necessary licensing.
Perform sewer and drain cleaning in environments such as basements, roofs, confined spaces, and close quarters.
Clean and restore work sites to their pre-job condition.
Prepare invoices that total the costs of services and products provided.
Collect payment and explain the Roto-Rooter guarantee in writing and on the provided smartphone.
Move on to the next service call after collecting payment.