Plumber

Roto-Rooter Services Company•Desert Hot Springs, CA

5d•$100,000

About The Position

Roto-Rooter, founded in 1935, is North America's largest plumbing, drain cleaning, and water cleanup services provider. The company operates in more than 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. Its plumbers provide services such as faucet repairs, water heater installations, and plumbing system replacements. The Plumber responds to customer service calls, diagnoses plumbing problems, recommends solutions and estimates, and closes service sales. With the required licensing, the role installs and repairs plumbing fixtures and performs sewer and drain cleaning. The work includes visiting customers’ homes, driving between service calls, interacting with customers—including children and elderly people—and restoring job sites after service. During training, service technicians are paid $17.81 per hour. After training, they are paid an hourly rate at or above minimum wage for all hours worked; administrative hours may be paid at a rate between minimum wage and $70.19. Technicians may also earn commissions of 16–22% of revenue, depending on revenue category, and commissions of $10–$155 for selling products and treatments.

Requirements

Valid driver’s license.
Three or more years of repair and service plumbing experience.
Proven track record in selling plumbing products and services.
Full knowledge of plumbing systems.
Good written and oral communication skills for effective customer service.
Excellent communication and interpersonal skills in client and coworker relations.
Must obtain Excavation Certification through Competent Person Training within the first year of employment.
Must hold a journeyman license or equivalent certification as specified by the applicable state, or obtain certification when eligible if required by state law.

Nice To Haves

State plumbing license is preferred.
Military training or experience may be a good fit for the company.

Responsibilities

Respond promptly to customer service calls; inspect plumbing issues, diagnose problems, offer solutions and estimates, and close service sales.
Install and repair plumbing fixtures, including sinks, toilets, bathtubs, water heaters, garbage disposal units, dishwashers, and water softeners, when appropriately licensed.
Perform sewer and drain cleaning in varied environments, including basements, roofs, confined spaces, and close quarters.
Clean and restore work sites to their pre-job condition.
Prepare invoices totaling the costs of services and products, collect payment, and explain the Roto-Rooter guarantee in writing and using the provided smartphone.
Drive extensively to reach customers in a timely and professional manner.
Enter customers’ residences and provide trustworthy service while resolving plumbing problems.
Interact directly with customers, including vulnerable populations such as children and elderly people.
Obtain Excavation Certification through Competent Person Training within the first year of employment.
Obtain a journeyman license or equivalent certification as specified by the state where the branch operates and service is performed; unlicensed plumbers are expected to obtain certification when eligible if required by state law.