Plumber Field Supervisor/Manager

Cascade Residential Servi•West Palm Beach, FL

52d•Onsite

About The Position

The Plumber Field Supervisor/Manager is responsible for all Plumbing Supervisor activities, including creating, monitoring, evaluating, and implementing strategies to obtain optimum efficiency and economy of operations and maximize profits. We are dedicated to delivering high-quality service and building strong, long-term relationships with our clients. If you are skilled, motivated, and looking for a company that values professionalism and teamwork, we’d like to hear from you. Work Environment a collaborative, supportive team focused on professionalism and quality service.

Requirements

Strong residential & light commercial service experience and strong troubleshooting skills
A minimum of 5 years residential service & repair experience (diagnosing & troubleshooting a normal plumbing system)
Good analytical skills and attention to detail
Service Titan experience, required.
Ability to work in hot, cold, wet climates depending on the weather to assist team on jobsites
Ability to prioritize, set goals, and manage multiple tasks, handle deadlines
Ability to prioritize, set goals, and manage multiple tasks.

Nice To Haves

Leak Location and Repair, a plus

Responsibilities

Assist Team diagnose common and diverse residential plumbing issues efficiently and accurately and perform plumbing services
Water Heater replacement and repair
Experience with boiler operations
Fixture Replacement (Faucets, Tubs, and Toilet)
Drain Cleaning
Competent use of conventional sewer machines
Leak Location and Repair, a plus
Coach service technicians on how to increase average ticket, closing rate, tech generated leads and monthly truck revenue.
Provide exceptional customer service to internal and external customers.
Results driven in a high-energy environment
Must be coachable, and able to follow directions and work independently
Ability to work in hot, cold, wet climates depending on the weather to assist team on jobsites
Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
Ability to build business in the private sector, as well as the public sector
Have an understanding of general Plumbing design with an overall general knowledge of Plumbing materials, equipment and labor costs.
Positive energy and enthusiasm to drive sales and company growth
Ability to prioritize, set goals, and manage multiple tasks, handle deadlines
Promote lead generation
Provide a constant flow of product and sales training.
Drive the Plumbing department sales through training and development of the field technicians.
Develop a culture of performance excellence to encourage employment growth.
Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting.
Monitor and control call backs and warranties
Handle all escalated customer concerns by demonstrating 100% customer satisfaction
Positive energy and enthusiasm to drive sales, teamwork and company growth
Ability to prioritize, set goals, and manage multiple tasks.
Excellent reporting skills