Plumber / Drain Technician
Whalen & Ives•Park Ridge, NJ
•$25 - $35
About The Position
Folkes Home Services is seeking a residential Drain Technician to identify and resolve homeowners’ drain and sewer issues using diagnostic and drain-clearing equipment. The role focuses on quality workmanship, safe and code-compliant service, and clear communication with customers. The technician diagnoses problems, explains findings and options, provides estimates, and documents work and customer interactions in Service Titan. Residential plumbing experience is a plus.
Requirements
- 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role.
- Proficiency with cable machines, jetters, sewer cameras, locators, and other drain-cleaning tools.
- Strong communication skills with customers and team members.
- Ability to accurately diagnose issues and perform work that meets safety and code standards.
- Customer-focused approach, professionalism, and a positive attitude.
- Valid driver’s license and clean driving record.
Nice To Haves
- Residential plumbing experience.
- Experience with Service Titan or similar field-service software.
Responsibilities
- Clean and clear residential drains using cable machines, high-pressure jetting equipment, and other tools, including sinks, tubs, toilets, main lines, and sewer systems.
- Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.
- Diagnose drain and sewer issues, determine root causes, and recommend solutions to restore proper flow.
- Provide preventative maintenance, including descaling, root treatment, and system flushing.
- Explain findings, recommended services, and repair options to homeowners in a clear and professional manner.
- Prepare service estimates and educate customers about longer-term options such as sewer repair, replacement, and preventative maintenance plans.
- Use Service Titan to document work, update job notes, track service history, and manage customer interactions.
- Maintain drain-cleaning equipment and follow safety protocols, local codes, and industry standards.
- Provide excellent customer service and promptly address customer concerns.
Benefits
- Affordable, comprehensive medical, dental, and vision insurance.
- 401(k) with company match.
- Company-paid long-term disability and life insurance.
- Voluntary short-term disability and life insurance.
- Paid time off, including vacation, holidays, and sick time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
