PLM Support Lead
About The Position
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. This is a remote/hybrid position based in Richmond, VA. Are you passionate about driving digital transformation across the product lifecycle and enabling engineering excellence through innovative PLM solutions? We are seeking a PLM Support Lead to lead the support, administration, enhancement, and optimization of the ENOVIA/3DEXPERIENCE platform, ensuring a stable, scalable, and high-performing environment for global business and engineering teams. In this role, you will serve as a trusted partner to stakeholders, translating business requirements into effective PLM solutions while ensuring seamless integration across enterprise systems and product development processes.
Requirements
- 7+ years of experience supporting, administering, and implementing ENOVIA/3DEXPERIENCE PLM solutions, with a strong understanding of product lifecycle management principles and best practices.
- Strong expertise in platform configuration, customization, widget development, business administration, document management, change management, and configuration management within PLM environments.
- Hands-on experience integrating PLM platforms with enterprise applications such as SAP, ERP systems, Salesforce, BIOVIA, and other business systems using APIs, SOAP services, XML, and related integration technologies.
- Proficiency in programming and scripting languages such as Java, JavaScript, SQL, Tcl, and other technologies used to develop custom solutions and automate business processes.
- Experience with source code management, Git, version control, Azure DevOps, and DevOps practices supporting application development, deployment, and operational excellence.
- Strong analytical, troubleshooting, and problem-solving capabilities, with the ability to resolve complex technical and functional issues while maintaining high levels of customer satisfaction.
- Excellent communication, stakeholder management, and training skills, with the ability to effectively collaborate with technical teams, business users, product management, design engineering, and leadership stakeholders.
Responsibilities
- Lead the support, administration, and continuous improvement of the ENOVIA/3DEXPERIENCE platform, ensuring system reliability, data integrity, and optimal user experience.
- Partner with business stakeholders, engineering teams, and end users to gather, analyze, and document functional and technical requirements that align with organizational objectives.
- Design, configure, and implement scalable 3DEXPERIENCE solutions by leveraging out-of-the-box capabilities and developing customized solutions when business requirements demand.
- Drive system integrations between 3DEXPERIENCE and enterprise applications such as SAP, BIOVIA, Salesforce, ERP platforms, and other business-critical systems through APIs, SOAP services, and interface development.
- Develop and execute comprehensive testing strategies, including test planning, validation, defect resolution, and user acceptance testing, to ensure high-quality solution delivery.
- Provide expert-level user support, troubleshooting, training, and change management guidance to maximize platform adoption and operational effectiveness.
- Collaborate with cross-functional teams to manage system enhancements, releases, version control, DevOps processes, and continuous innovation initiatives that improve productivity and business performance.
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
