PLM Engineering Manager

Ford • Dearborn, MI

19h • $132,800 - $250,800 • Onsite

About The Position

Ford Motor Company is seeking a hands-on, highly technical people leader to own 3DEXPERIENCE (3DX) customization, development, platform stability, and high-level escalation support. The role leads 3DX developers, platform engineers, and release engineers, and connects Ford business and engineering stakeholders with hosting and infrastructure teams and Dassault Systèmes. The manager is expected to understand the 3DX architecture end to end, establish engineering standards, and balance delivery with platform stability and accountability.

The position owns the design and delivery of 3DX customizations, user interface development, integrations, security configuration, and engineering practices. It translates business requirements into technical designs and advises when to use out-of-the-box functionality versus custom development. As the highest internal escalation point for complex and critical incidents, the manager leads diagnostics, incident response, vendor escalations, root cause analysis, and lasting corrective actions. The role also oversees performance tuning, upgrade readiness, change management, and automation.

The manager leads and develops the technical team, plans capacity and resource assignments, builds knowledge across support tiers, and provides technical leadership and evidence for audits. The role works with systems and tools including 3DEXPERIENCE components, Jira, ServiceNow, Ansible, CI/CD pipelines, databases, and diagnostic utilities.

Requirements

• At least 8 years of experience with Dassault Systèmes ENOVIA / 3DEXPERIENCE, including platform customization, development, and administration.
• At least 5 years in software development, software engineering, and scripting with 3DX customizations, including EKL, JPO, JAR, YAML, and supporting automation/pipelines.
• At least 3 years in a Level 3, escalation, or production support role for enterprise PLM systems.
• At least 3 years leading or managing technical teams in an enterprise environment.
• Proven experience managing vendor support escalations with Dassault Systèmes or comparable enterprise software vendors.
• Experience working in a fast-paced, flexible industrial systems team like Ford Motor Company.
• Expert-level experience using large language models and artificial intelligence.
• Expert-level knowledge of MQL, TCL, JPO/Java, triggers, EKL, the 3DX data model, P&O security, and Unified Typing.
• Familiarity with Git/GitHub, CI/CD pipelines such as Jenkins, Tekton, or GitHub Actions, and Infrastructure-as-Code such as Ansible or Terraform.
• Proficiency in Python, PowerShell, and Bash scripting for automation.
• Proficiency in JavaScript, 3DDashboard widget (UWA) development, and REST API/web service integration.
• Deep knowledge of 3DX components including 3DSpace, 3DPassport, 3DDashboard, 3DSearch/Exalead, and FCS, and how they interact.
• Advanced skills in log analysis, JVM thread and heap dump analysis, and SQL performance analysis using Oracle and/or SQL Server.
• Strong understanding of Linux and Windows server operations, OS patching cycles, and network security including SSL and firewalls.
• Expert-level proficiency in Jira for backlog management, capacity planning, and reporting.
• Working knowledge of ServiceNow for incident, problem, and change management.
• Proven ability to set engineering standards, guide design decisions, and develop the technical capability of a development and support team.
• Ability to communicate technical root causes and constraints as business impacts for senior leadership.
• Deep understanding of ITIL incident, problem, and change management principles and audit compliance, including GRC/SOX.
• Excellent troubleshooting skills focused on root cause analysis and prevention.
• Ability to lead calmly and decisively during production outages and high-visibility escalations.
• Demonstrated success building relationships across Development, Infrastructure, Hosting, Business, and vendor teams and delivering under aggressive timelines.
• Candidates must be legally authorized to work in the United States; employment eligibility verification is required at hire.

Nice To Haves

• CAA development using C++ or Java.
• SSO/SAML identity integration experience.
• Knowledge of automotive product development processes, including BOM, engineering change, and variant/configuration management.
• Dassault Systèmes 3DEXPERIENCE Certification.
• ITIL Certification.
• SAFe / Agile Certification.

Responsibilities

• Lead the design, development, and delivery of 3DX customizations, including data model extensions, triggers, JPOs, MQL/TCL scripts, and EKL logic, using Dassault-supported methods.
• Guide development of 3DDashboard widgets, web forms, tables, commands, and menus.
• Own the technical design and support of integrations between 3DX and Ford enterprise systems using REST APIs, web services, and middleware.
• Oversee People & Organization configuration, including collaborative spaces, organizations, roles, security contexts, and access rules.
• Define and enforce coding standards, code review practices, and source control practices for 3DX development.
• Partner with engineering, manufacturing, and program teams to translate business requirements into technical designs and advise on out-of-the-box versus customized solutions.
• Serve as the highest internal escalation point for critical and complex incidents across the 3DX suite and native application platform interactions.
• Lead root cause diagnostics using application logs, MQL traces, JVM thread and heap dumps, database query analysis, and HTTP/network tracing.
• Manage Dassault Systèmes Support and R&D escalations, drive Service Requests to resolution, provide reproducible test cases, and validate hotfixes.
• Lead technical incident bridges during platform outages, coordinating hosting, development, and supplier teams and communicating status to business stakeholders.
• Own root cause reports and problem records and drive permanent corrective actions.
• Convert recurring L3 issues into knowledge articles, runbooks, and automated fixes to enable L1/L2 support.
• Oversee performance tuning across JVM/TomEE configuration, databases, indexing, caching, and FCS file throughput.
• Own technical impact analysis for upgrades, Functional Deliveries, and hotfixes; lead regression testing and support cutover execution.
• Ensure platform changes follow ITIL-aligned change management, are documented and approved, and are promoted through Dev, Test, QA, and Prod.
• Drive automation for deployments, bulk data operations, and platform health checks using team Ansible and CI/CD pipelines.
• Lead, mentor, and develop a team of 3DX developers and escalation engineers, including hiring, performance management, and technical career growth.
• Lead capacity planning, track bandwidth and constraints in Jira, and allocate resources to business priorities and escalation demand.
• Build technical depth across L1/L2 support through training, code reviews, and hands-on troubleshooting coaching.
• Provide technical leadership and evidence for IT audits and ensure customizations and changes comply with GRC, IFAR, and ASAR requirements.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp-up programs, and subsidized back-up child care.
• Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Paid holidays, including the week between Christmas and New Year's Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed