PLM Administrator

TEKsystems•Trumbull, CT

6d•$45 - $55•Onsite

About The Position

The PLM Administrator will support and maintain enterprise applications, including PLM and QMS systems, by managing tickets, performing backend system updates, and resolving user-facing issues within complex workflows. This role is responsible for ensuring system reliability, maintaining compliance, and supporting business users through direct interaction and application troubleshooting.

Requirements

Strong experience supporting enterprise applications (PLM, QMS, ERP)
Ability to troubleshoot complex, multi-step workflows
Experience in regulated environments (medical device, pharma, aerospace, manufacturing)
Strong critical thinking and attention to detail
Excellent written and verbal communication skills
Ability to work independently and manage multiple priorities
Communication and judgment are critical in this role, as it sits between complex systems and business users.
The individual must understand user requests within application workflows and determine not only how to execute a task, but whether it should be executed based on compliance and system integrity.
This role requires strong customer-facing skills, including the ability to translate technical issues into business terms, ask the right questions, and guide users to resolution.
It is not transactional support; Success depends on understanding business context and troubleshooting within workflows.
Candidates must demonstrate strong critical thinking, attention to detail, and the confidence to question or push back on requests that do not align with proper procedures.
Strong written communication is also essential for documenting actions, providing updates, and maintaining professional stakeholder communication.

Nice To Haves

Windchill, MasterControl (most preferred; but open to other manufacturing type PLM systems, not retail)
Oracle Agile, Teamcenter, Veeva
ERP systems with complex workflows and integrations

Responsibilities

Manage and resolve assigned tickets end-to-end
Perform backend administration tasks including data updates and access adjustments
Troubleshoot complex application workflows and business process disruptions
Analyze system behavior, logs, and queues to identify root causes
Restart systems, resolve stuck processes, and address recurring system issues
Communicate with users to gather requirements, provide updates, and confirm resolution
Ensure all actions comply with regulatory and operational procedures
Evaluate requests to determine alignment with system rules and compliance standards