Remote Pledge Drive Specialists and Donation Processors
About The Position
This is a remote 1099 independent-contractor opportunity supporting nonprofit fundraising campaigns as a Donation Processor or Pledge Drive Specialist. Specialists handle inbound calls from donors who voluntarily contact active campaigns to make a donation or pledge. The role does not involve outbound calls, cold-calling, solicitation, lead generation, or selling. Contractors follow approved scripts, record and confirm donor and transaction information accurately, navigate required computer systems, and protect confidential donor information. They must meet quality, compliance, and campaign performance standards and arrive on time for accepted servicing intervals. Certification is required before servicing. Campaigns and available intervals may change, and state, experience, equipment, screening, and program restrictions may apply. Servicing opportunities may be available across a 24/7 operating schedule. Contractors choose from available servicing intervals and are responsible for managing and honoring their selected schedules. The role requires a quiet, dedicated workspace and specified Windows computer, headset, and wired internet equipment; dual monitors are recommended. No equipment purchase is required to submit the initial application.
Requirements
- High school diploma or GED.
- At least six months of remote customer-service experience or one year of onsite customer-service experience.
- Strong verbal communication skills and professional phone etiquette.
- Accurate typing and data-entry abilities.
- Ability to listen, speak, and navigate systems simultaneously.
- Dependability, strong personal accountability, and ability to work independently.
- A quiet, dedicated workspace.
- Windows 11 desktop or laptop with a minimum of 8GB RAM; 16GB is recommended.
- Noise-canceling USB headset.
- Reliable wired high-speed internet with a direct Ethernet connection.
- Certification before servicing.
Nice To Haves
- Dual monitors are recommended.
Responsibilities
- Answer inbound donor calls professionally.
- Follow approved scripts without unnecessary deviation.
- Accurately record donation and pledge information.
- Confirm names, contact details, and transaction information.
- Move confidently between required computer systems.
- Protect donor privacy and confidential information.
- Maintain quality and compliance standards.
- Arrive on time for every accepted servicing interval.
- Meet campaign performance expectations.
- Manage and honor selected servicing schedules.
Benefits
- Contract rates typically range from $13–$15 per hour.
- Contractors choose from available servicing intervals across a schedule that may operate 24/7.
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What This Job Offers
Education Level
High school or GED
