Plaza Team

Vinik Sports Group

2d • Onsite

About The Position

As an extension of the Guest Experience team, the Part-Time Plaza Team plays a key role in delivering World-Class Service before guests even step through the arena doors. The East and West Plazas serve as the first touchpoints in the event-day experience, welcoming thousands of fans, managing high-energy crowd flow, and supporting pre and post-event activations. This position is responsible for creating a safe, clean, and enjoyable environment while providing a warm and memorable first impression. The Plaza Team supports event logistics, crowd management, plaza activations, and guest assistance to ensure a seamless entry experience and uphold the high standards of Vinik Sports Group.

Requirements

• Exceptional interpersonal and customer service skills with a focus on guest satisfaction.
• Excellent customer service, interpersonal, and problem-solving skills.
• Ability to communicate effectively via radio using proper etiquette.
• Strong ability to follow directions and execute tasks with attention to detail.
• Ability to remain calm, focused, and confident when assisting large crowds or handling stressful situations.
• Strong verbal communication skills with the ability to deliver clear information to guests.
• Sound judgment and the ability to de-escalate or assist with volatile or high-tension situations.

Nice To Haves

• Six months previous experience in guest services, hospitality, event operations, or a related field preferred.

Responsibilities

• Assist Conversion Technicians with the setup and breakdown of plaza events, activations, and pre-game programming.
• Welcome, direct, and assist guests as they arrive on the East and West Plazas, ensuring a positive first point of contact.
• Monitor, respond to, and document incidents occurring in outdoor plaza spaces, escalating to Supervisors or Security when needed.
• Manage large crowds during peak pre- and post-event periods, ensuring safe and efficient pedestrian flow.
• Oversee and organize lines at key locations including the Ticket Office, Thunder Alley food stands, Student Rush, and all arena gates.
• Perform routine sanitization procedures to maintain a clean, safe, and guest-ready environment.
• Support Guest Experience and Security teams with plaza-based operational needs as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed