PLAYERS CLUB REPRESENTATIVE

MOUNT AIRY CASINO RESORT•Mount Pocono, PA

2d•Onsite

About The Position

The Players Club Representative is responsible for assisting Players Club card members and greeting Bus Marketing patrons, ensuring superior service to all guests and patrons of the Hotel/Casino. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. This role involves promoting positive guest, employee and public relations, ensuring quality and consistency of services, and adhering to established call scripts and service standards. The representative will enroll patrons, assist with PIN numbers, and administer/apply approved comps. They must be proficient in using the ACSC player tracking system, handle multiple tasks, and maintain knowledge of property, hotel, events, and promotions. The position also includes assisting in training new hires and other assigned projects.

Requirements

Must be able to perform each of the essential functions and responsibilities satisfactorily.
Must be a minimum 21 years of age or older upon employment.
High School Diploma or equivalent required.
Proficient computer/PC skills, including Microsoft Office.
Possesses excellent customer service, organizational, communication and multi-tasking skills.
Strong interpersonal qualities.
Flexible to work any scheduled shifts and/or days, including weekends and holidays.
Ability to perform basic calculations.
Must be able to be approved for and maintain a valid Pennsylvania Gaming Control Board License.
Must be able to stand, walk and move through all property areas.
Must be able to stand or sit for long periods.
Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
Adequate manual dexterity to operate office equipment and engage in light lifting.
Must be able to handle exposure to areas where smoking is permitted.
Must be able to speak, read, write and understand English.
Must have oral and aural acuity and ability to respond to cues.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Nice To Haves

One to three years of Marketing/Customer Service experience preferred.
Strong knowledge of player tracking systems preferred.

Responsibilities

Responsible for assisting, servicing and enrolling Player Club card members and greeting Bus Marketing patrons according to established standards.
Promotes positive guest, employee and public relations at all times.
Responsible for the quality, consistency and presentation of all products and services delivered to guests.
Adheres to established call scripts and service standards.
Enrolls patrons to the player’s club according to established procedures.
Assists patrons with pin numbers.
Responsible for administering and/or applying comps that have been approved by individuals who are authorized to issue E-bonus in accordance with the approved comp matrix.
Must be able to handle multiple tasks.
Proficient in using ACSC player tracking system to perform functions timely and accurately.
Perform tasks as assigned during promotion or special events.
Maintains knowledge of property, hotel, events and promotions to assist with guest inquiries.
Assists in the training of new hires.
Assists in other projects and handles job tasks as deemed appropriate.
Attends meetings as necessary.
Meets attendance guidelines and adheres to regulatory, departmental and company policies.