Players Club Representative

Churchill Downs • Collinsville, VA

1d • Onsite

About The Position

The Players Club Representative performs all applicable transactions and serves as Guest contact. The Team Member may be required to work long hours, including nights, weekends, and holidays. This role involves performing verifications on loose and bundled money, coin transactions, and check cashing. It also includes processing jackpots, cashing checks, handling cash advances, and redeeming valid gaming tickets for patrons. The representative must safeguard company assets, adhere to all player services policies and procedures, including Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company’s Responsible Gaming Plan. Maintaining and being accountable for all funds entrusted on an assigned shift is crucial. The role requires monitoring for fraud, forged/counterfeit currency and/or tickets, balancing all funds, and preparing reconciliation reports. Ensuring cash inventory and keys are secured, identifying and gathering information on valuable guests, and executing guest loyalty programs are key responsibilities. The representative will also provide services to respond to guest requirements, accurately perform data entry for Players Club memberships, and report/update Player accounts using the Player tracking database. A thorough knowledge of special events, promotions, advertising campaigns, and community events is necessary. The role demands superior people skills, a mature presence, and confidence, while following all standard operating procedures and cash handling procedures. Maintaining an orderly workstation and performing duties related to stocking inventory are also part of the job. The representative will utilize the promotion system for reprinting guest promotional materials and may need to process OTB transactions and taxable wins. Other duties as assigned.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to formulate and communicate ideas.
• Knowledge of cash handling procedures, financial controls, and regulatory requirements.
• Knowledge of cash regulations, compliance requirements, and best practices.
• Proficient with Microsoft Office Suite and cash management systems.
• High school diploma or equivalent required.
• Must obtain and maintain valid Virginia Racing Commission License.

Nice To Haves

• Cash handling and guest service experience preferred.
• A combination of education and experience may be considered.

Responsibilities

• Performing verifications on loose and bundled money, coin transactions and check cashing.
• Processing jackpots, cashing checks, cash advances, redeeming valid gaming tickets received from patrons for an equivalent amount of cash.
• Safeguarding company assets and adhering to all player services policies and procedures to include Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company’s Responsible Gaming Plan.
• Maintaining and being held accountable for all funds entrusted on an assigned shift.
• Monitoring for fraud, forged/counterfeit currency and/or tickets.
• Balancing all funds under his/her responsibility and prepare reconciliation reports accordingly.
• Ensuring that the cash inventory and keys are always well secured.
• Identifying and gathering information on valuable guests through observation, analysis, personal contact, and service.
• Executing guest loyalty, relationships, and direct marketing programs.
• Providing services to respond to guest requirements.
• Accurately and efficiently performing data entry tasks associated with Players Club memberships.
• Reporting and updating Player accounts using Player tracking database.
• Possessing and maintaining thorough knowledge of all special events, promotions, advertising campaigns and community events.
• Following all standard operating procedures and cash handling procedures.
• Maintaining inventory and orderly workstation.
• Performing duties related to stocking of inventory.
• Utilizing promotion system for reprint of guest promotional materials.
• Knowledge of the ability to process OTB transactions and processes OTB Taxable wins as required.
• Performing other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED