Players Club Rep -(Full-Time)

Laguna Development Corp•Paraje, NM

102d•Onsite

About The Position

A Players Club Representative enrolls guests into the club, explaining all benefits, redeeming points for cash-back/promotional play and provides support for special events. Expectations include adhering to Laguna Development Corporation (LDC) Core Values, Policies & Procedures, acting as a role model, maintaining a positive and respectful attitude toward customers and co-workers, and consistently reporting to work on time prepared to perform duties of position.

Requirements

High School Diploma or GED required.
Must have two years of relevant work experience.
Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
Proficient with basic office equipment (e.g., computer, photocopying and faxing).
Experience with Kronos (Timekeeper Software), and Paramount (Purchasing Software).
Experience with OASIS.
Ability to bend over, crouch/stoop, hear, reach overhead, sit, stand, talk, turn/twist, walk, see and repetitive use of hands 51-100 % of the time.
Ability to push/pull 25-50 lbs. 25-50% of the time and 50+lbs. 51-100% of the time.
Ability to carry 1-25 lbs. 51-100% of the time and 25-50+ lbs. 25-50% of the time.
Ability to lift and slide/transfer 1-25 lbs. 51-100% of the time and 25-50 lbs. 25-50% of the time.
Ability to interpret data, read and write 51-100% of the time.
Ability to problem solve, organize, plan and make decisions 25-50% of the time.
Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.
Comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
MUST PASS A PRE-EMPLOYMENT ALCOHOL/DRUG SCREENING.

Responsibilities

Introduce and promote the Player’s Club, explaining benefits (e.g., cash back/reward bucks, bonus points, redemption, award levels).
Assist players with membership applications, set up player accounts in OASIS, take player photos, print/reprint player cards, and explain card usage.
Walk the casino floor enrolling "hot players" into the club.
Handle routine problems with guests and LDC employees with initiative, professionalism, and courtesy.
Generate excitement and provide personal attention to customers.
Stock cabinets with promotional items and keep work areas clean.
Distribute promotional items (e.g., coupons, gifts, or player cards).
Inform players of promotion booth locations, and upcoming or ending promotions.
Write and prepare standard reports and documents.
Maintain knowledge of all slot marketing activities, events, games, advertising, and casino marketing.
Maintain strict confidentiality of all sensitive information (e.g., guest/player information, financial data, casino player data, policies and marketing plans).
Maintain a courteous, positive, and professional working relationship with all LDC personnel and the general public.
Build relationships and loyalty with guests through sincere and meaningful interactions.
Work under pressure and maintain regular and punctual attendance, including working odd or unusual hours, weekends, and holidays.
Be a team player, working toward team goals and fostering a collaborative environment.
Develop a thorough knowledge of services, amenities, and surroundings, providing accurate directions and information for guest inquiries.
Perform additional duties and responsibilities as necessary or assigned.