Lead Players Club Rep

Caesars Entertainment•St. Louis, MO

11d•Onsite

About The Position

This role is responsible for providing superior guest service, creating an atmosphere of fun and excitement, and assisting with the execution of invitational events and promotions. The Lead Players Club Rep must be able to adapt quickly to changing business levels, maintain confidentiality of guest data, and comply with all state, federal, and regulatory policies. This position acts as a role model, ensuring the integrity and confidentiality of guest data, and is licensed and authorized to execute promotions on the gaming floor. The role also involves coordinating and executing all promotional programs and offerings in accordance with regulatory approvals, including event checklists and potentially hospitality events.

Requirements

Ability to adapt quickly to rapidly changing business levels and values the differences of others.
Displays a professional demeanor and willingness to assist guests.
Licensed and authorized to execute promotions on the gaming floor.
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.

Nice To Haves

Provides excellent guest service.
Resiliency to deal with difficult guests in all types of business conditions.
Ability to work harmoniously with team.

Responsibilities

Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with team.
Creates an atmosphere of fun and excitement for guests.
Assists with the execution of invitational events and promotions.
Ensures that promotion/event areas are stocked with necessary supplies, decorations, and secures items at conclusion of promotion/event.
Ensures collateral material for promotions and events are displayed prior to and recovered at the conclusion of each project.
Tracks inventories and expenses for each assigned project.
Maintains record keeping for each project including tracking reports and analysis.
Constantly seeks ways to improve friendly and helpful service and reduce guests waiting time to positively impact department’s guest service ratings.
Ensures integrity and confidentiality of all guest’s data.
Complies with all state, federal and regulatory policies and procedures.
Deliver and pick up promotional items when necessary.
Acts as a role model and always present oneself as a credit to Caesars and encourage others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
Perform all other job-related duties as requested.
Will be responsible for the coordination and execution of all promotional programs and offerings in accordance with all regulatory approvals. This includes all aspects of coordination as listed in event checklists, and potentially hospitality events if the situation arises.