Players Club Host

Jena Choctaw Pines•Dry Prong, LA

2d•Onsite

About The Position

Under direct supervision of the Players Club Supervisor, the Players Club Host is responsible for generating a positive and friendly atmosphere for all customers. This role involves identifying and greeting guests, providing complementary services and other assistance as required, and obtaining new player cards. The Host ensures the accuracy of information inputted into the Player Tracking System, including address, telephone number(s), and email address, and ensures customer needs are met in a timely fashion. The position promotes excellent customer service, positive public and employee relations, and requires the individual to present themselves in a neat and clean appearance at all times. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Requirements

High School Diploma or GED.
At least one (1) year of customer service or related experience.
Excellent PC, communication, and delegation skills.
Proficiency in computer utilization.
Ability to write reports and business correspondence.
Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
Ability to apply basic mathematical skills.
Ability to interpret a variety of instructions furnished in written and oral form.
Skill in operating business computers and office machines, including in a Windows environment, specifically Word and Excel.
Must be able to pass a timed typing test which will check for speed and accuracy.
Must be able to create and/or modify a basic Excel spreadsheet.
Must be twenty-one (21) years of age.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
Ability to establish and maintain professional relationships with co-workers at all levels.
Ability to represent the Casino in a professional manner, building respect and confidence.
Ability to work independently and meet strict timelines.
Valid driver’s license and clean driving record.
No felony or theft convictions.
Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain a gaming license.