Players Club Clerk

BORDERTOWN / INDIGO SKY CASINOS • Wyandotte, OK

1d • Onsite

About The Position

The Players Club Clerk is responsible for greeting and assisting customers with their player’s club card. This role provides club member services to ensure overall guest satisfaction, and maintains a thorough knowledge of the club program, player tracking system, and overall casino operations. Club representatives greet guests, provide members with account status information, resolve guest inquiries, and assist with special events and promotions. The employee will also attend staff meetings as scheduled. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

Requirements

• GED or high school diploma.
• Previous customer service experience.
• Above average oral communication skills
• Excellent customer service
• Problem solving capability
• High capacity for learning
• Ability to maneuver in a casino/ office /outdoor environment.
• Standing, sitting, walking for long periods of time, moving/lifting up to 50-lbs; climbing, stooping, bending, crawling, kneeling, etc.
• Full range of physical mobility and manual dexterity required.
• Must have the ability to work in a fast paced environment and perform in casino operations containing smoke and second hand smoke with high noise level and bright lights.
• Pleasant personality with the ability to work in fast paced environment.

Nice To Haves

• Casino tracking systems a plus.

Responsibilities

• Greets and assists customers with their player’s club card.
• Provide club member services to ensure overall guest satisfaction, and maintain a thorough knowledge of the club program, player tracking system, and overall casino operations.
• Club representatives greets guests, provides members with account status information, resolve guest inquiries and assists with special events and promotions.
• Attends staff meetings as scheduled.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED