Player Services Representative

Muckleshoot Casino Resort • Auburn, WA

1d • Onsite

About The Position

The Player Services Representative will exemplify Muckleshoot Casino Resort’s values and set a great example by always demonstrating excellent guest service and professionalism. This role provides a high level of guest service by greeting, assisting, and engaging all guests individually and pleasantly with a positive, pleasant, and cheerful demeanor. The representative will walk the Casino floor identifying non-carded players and enrolling new guests in the Muckleshoot Rewards program, replacing invalid or forgotten or lost cards as necessary. They will maintain guest information for both new and current Muckleshoot Rewards members, assuring the highest standards of data entry into the Muckleshoot Rewards database. Printing new and duplicate Muckleshoot Rewards cards as requested in accordance with established procedures and internal controls, ensuring to fully explain the rules and regulations of Rewards Membership. Promoting the value and benefits of the Muckleshoot Rewards card by providing information to guests, team members, and management regarding marketing programs, redemptions, as well as current and upcoming special events and/or promotions. Printing vouchers for Muckleshoot Rewards coupon redemptions. Completing all paperwork in accordance with Muckleshoot Casino Resort internal controls and departmental policies and procedures. Maintaining a working knowledge of the casino facilities, including, but not limited to, operation/location of gaming activities and/or location of restaurant outlets. Staying informed of all Muckleshoot venues, including location, contact information, and promotions/special events. Taking pictures and completing paperwork for jackpot winners as requested. Providing guests with tours of the gaming floor, explaining how to use the Muckleshoot Rewards card and appropriate use of benefits, i.e., Free Play. Meeting department/shift quota requirements as established by department management. Assisting with organizing, implementing, and executing special events, promotions and entertainment shows as assigned. Maintaining the cleanliness of the Player Services counter, ensuring the booth is properly stocked. Using the public address (PA) system to make Jackpot announcements and to assist guests as appropriate. Monitoring Muckleshoot Rewards embosser, copier and Boca printer and ensuring they are stocked and operational. Changing television channels per established sports schedules and/or requests from the casino floor. May assist in training new Player Services Representatives. Creating, maintaining, and facilitating a positive and safe work environment; promoting positive team member relations and reporting issues to the appropriate personnel. Performing other duties as assigned.

Requirements

• One (1) year customer service experience required.
• Ability to obtain a Class IIIA gaming license.
• Manual pallet mover and hand truck experience required.
• Valid Washington State Driver’s License.
• Exhibit excellent guest relations/skills and organizational skills.
• Demonstrate strong verbal, written and interpersonal communication skills required.
• Read, write, and speak English fluently.
• Exhibit an upbeat and positive personality and demonstrate ability to maintain a positive attitude throughout an entire shift while being able to receive and accept direction and/or instruction in a positive and cooperative manner.
• Exhibit proficient computer skills and demonstrate the ability to become proficient in computer applications used in the Muckleshoot Reward program.
• Demonstrate ability to handle multiple tasks simultaneously and work under a high-volume and high-pressure work environment and achieve positive outcomes without sacrificing quality or Guest service.
• Demonstrate ability and willingness to work all shifts, including weekends and holidays and meet attendance guidelines of the job.
• Demonstrate ability to adhere to regulatory, departmental and company policies in addition to working with and maintaining confidential materials required.

Nice To Haves

• One (1) year of gaming industry experience preferred.
• Public speaking experience preferred.
• Forklift Certification preferred.

Responsibilities

• Provide a high level of guest service by greeting, assisting, and engaging all guests individually and pleasantly with a positive, pleasant, and cheerful demeanor.
• Walk the Casino floor identifying non-carded players and enrolling new guests in the Muckleshoot Rewards program; replace invalid or forgotten or lost cards as necessary.
• Maintain guest information for both new and current Muckleshoot Rewards members, assuring the highest standards of data entry into the Muckleshoot Rewards database.
• Print new and duplicate Muckleshoot Rewards cards as requested in accordance with established procedures and internal controls, ensuring to fully explain the rules and regulations of Rewards Membership.
• Promote the value and benefits of the Muckleshoot Rewards card by providing information to guests, team members, and management regarding marketing programs, redemptions, as well as current and upcoming special events and/or promotions.
• Print vouchers for Muckleshoot Rewards coupon redemptions.
• Complete all paperwork in accordance with Muckleshoot Casino Resort internal controls and departmental policies and procedures.
• Maintain a working knowledge of the casino facilities, including, but not limited to, operation/location of gaming activities and/or location of restaurant outlets.
• Stay informed of all Muckleshoot venues, including location, contact information, and promotions/special events.
• Take pictures and complete paperwork for jackpot winners as requested.
• Provide guests with tours of the gaming floor, explain how to use the Muckleshoot Rewards card and appropriate use of benefits, i.e., Free Play.
• Meet department/shift quota requirements as established by department management.
• Assist with organizing, implementing, and executing special events, promotions and entertainment shows as assigned.
• Maintain the cleanliness of the Player Services counter, ensuring the booth is properly stocked.
• Use the public address (PA) system to make Jackpot announcements and to assist guests as appropriate.
• Monitor Muckleshoot Rewards embosser, copier and Boca printer and ensure they are stocked and operational.
• Change television channels per established sports schedules and/or requests from the casino floor.
• May assist in training new Player Services Representatives.
• Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel.
• Perform other duties as assigned.

Benefits

• Competitive salary at $21.33/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
• Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class B & Class A)
• Variety of additional voluntary benefits and retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed