Cash/Player Services Representative

Churchill Downs•Hampton, VA

3d•Onsite

About The Position

The Players Club Representative performs all applicable transactions and serves as Guest contact. The Team Member may be required to work long hours, including nights, weekends, and holidays. Responsible for performing verifications on loose and bundled money, coin transactions and check cashing. Processes jackpots, cashes checks, cash advances, redeems valid gaming tickets received from patrons for an equivalent amount of cash. Other transactions may occur. Safeguards company assets and adheres to all player services policies and procedures to include Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company’s Responsible Gaming Plan. Maintains and is held accountable for all funds entrusted on an assigned shift. Monitors for fraud, forged/counterfeit currency and/or tickets. Balances all funds under his/her responsibility and prepare reconciliation reports accordingly. Ensures that the cash inventory and keys are always well secured. Identifies and gathers information on valuable guests through observation, analysis, personal contact, and service. Executes guest loyalty, relationships, and direct marketing programs. Provides services to respond to guest requirements. Accurately and efficiently performs data entry tasks associated with Players Club memberships. Reports and updates Player accounts using Player tracking database. Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events. Displays superior people skills and project mature presence and confidence. Follows all standard operating procedures and cash handling procedures. Maintains inventory and orderly workstation. Performs duties related to stocking of inventory. Utilizes promotion system for reprint of guest promotional materials. Knowledge of the ability to process OTB transactions and processes OTB Taxable wins as required. Performs other duties as assigned.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to formulate and communicate ideas.
Knowledge of cash handling procedures, financial controls, and regulatory requirements.
Knowledge of cash regulations, compliance requirements, and best practices.
Proficient with Microsoft Office Suite and cash management systems.
High school diploma or equivalent required.
Must obtain and maintain valid Virginia Racing Commission License.

Nice To Haves

Cash handling and guest service experience preferred.
A combination of education and experience may be considered.

Responsibilities

Performing verifications on loose and bundled money, coin transactions and check cashing.
Processing jackpots, cashing checks, cash advances, and redeeming valid gaming tickets.
Safeguarding company assets and adhering to all player services policies and procedures.
Maintaining and being accountable for all funds entrusted on an assigned shift.
Monitoring for fraud, forged/counterfeit currency and/or tickets.
Balancing all funds and preparing reconciliation reports.
Ensuring cash inventory and keys are well secured.
Identifying and gathering information on valuable guests.
Executing guest loyalty, relationships, and direct marketing programs.
Providing services to respond to guest requirements.
Performing data entry tasks associated with Players Club memberships.
Reporting and updating Player accounts using Player tracking database.
Maintaining thorough knowledge of all special events, promotions, advertising campaigns and community events.
Following all standard operating procedures and cash handling procedures.
Maintaining inventory and orderly workstation.
Performing duties related to stocking of inventory.
Utilizing promotion system for reprint of guest promotional materials.
Processing OTB transactions and OTB Taxable wins as required.
Performing other duties as assigned.