Player Services Representative (Part-Time)

Full House Resorts•Waukegan, IL

2d•Onsite

About The Position

Our mission is to be Waukegan's top gaming and entertainment hub, renowned for our exceptional hospitality and guest experience. We prioritize our team's development and well-being, offering career advancement opportunities, and a culture of enjoyment and fulfillment in the workplace. With a focus on growth and excellence, we're on the lookout for adaptable, coachable individuals who share our passion for hospitality. Join us for a journey of growth and success in Lake County’s fastest-growing industry. We are looking for someone with great Customer Service, the ability to promote positive public/employee relations, and excellent communication skills with guests, vendors, and employees, with the goal of ensuring a positive guest experience.

Requirements

High school diploma or GED required
Prior customer service experience necessary
Bilingual skills are a definite plus
Excellent verbal communication skills required
Role involves discussing promotions with customers
Proficiency in multitasking
Ability to type and talk simultaneously while assisting customers
Strong computer skills essential
Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Responsibilities

Oversee the issuance of Players Cards, actively promoting our program while ensuring compliance with regulations and company policies using the Synkros system.
Play a key part in executing casino promotions.
Stay updated on events and property information.
Maintain the integrity of our database through precise data entry.
Uphold security protocols to protect the company, employees, and guests.
Ensure compliance with gaming regulations and internal policies.
May be assigned other duties as required to support our operations.