Player Services Representative

Santa Clara Development Corporation • Española, NM

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About The Position

The Player Services Representative at Santa Clara Resort LLC plays a pivotal role in enhancing the overall guest experience within the arts, entertainment, and recreation industry. This position is responsible for providing exceptional customer service to players, addressing inquiries, resolving issues, and ensuring a welcoming and engaging environment. The representative acts as a liaison between the resort and its guests, facilitating communication and promoting player loyalty through personalized service. Success in this role contributes directly to guest satisfaction, retention, and the resort’s reputation for excellence. The Player Services Representative must balance professionalism with a friendly demeanor to create memorable experiences for all visitors.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or hospitality, preferably within the entertainment or recreation sector.
• Strong communication skills, both verbal and written.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic computer proficiency, including familiarity with reservation or player management systems.

Nice To Haves

• Experience working in a resort, casino, or similar entertainment venue.
• Knowledge of loyalty programs and player tracking software.
• Bilingual abilities to serve a diverse guest population.
• Certification in customer service or hospitality management.
• Demonstrated ability to handle conflict resolution in a high-pressure environment.

Responsibilities

• Greet and assist guests in a courteous and professional manner, ensuring a positive first impression.
• Manage player accounts, including registration, tracking rewards, and explaining program benefits.
• Respond promptly to guest inquiries and resolve any issues or complaints efficiently and effectively.
• Collaborate with other departments to coordinate special events, promotions, and player activities.
• Maintain accurate records of player interactions and transactions to support operational reporting and analysis.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED