Player Services Attendant - Part Time (Swing Shift)

Oaklawn•Hot Springs, AR

2d•Onsite

About The Position

Under the supervision of the Player Services Manager, the Player Services Attendant assists guests in all Oaklawn Rewards Program transactions in a friendly and professional manner in accordance with the Company’s Core Values. Adheres to all regulatory, departmental and Oaklawn policies and procedures. Serve as ambassadors for OJC, maintaining the highest standard in guest service, teamwork, courtesy and safety.

Requirements

Must be at least 21 years of age.
High School Diploma or GED required.
Previous guest service experience a must
Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse internal and external community
Strong computer skills with highly accurate data entry
Able to maintain the highest level of confidentiality
Ability to work as a team
Highly organized and detail oriented
Able to quickly adapt to changing priorities
Excellent communication and problem-solving skills
Neat, professional appearance with excellent personal hygiene
Ability to lead by example and act as a positive role model
Ability to maintain a calm, professional and friendly demeanor in all situations
Ability to handle several projects and tasks at the same time
Ability to handle and defuse hostile, intoxicated or upset individuals professionally and calmly
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
All applicants must complete a pre-employment drug screen and background check.

Nice To Haves

Previous casino experience preferred

Responsibilities

Introduces the Oaklawn Rewards Tiered Card to new players, replaces lost cards for our guests.
Accurately enters new guest accounts and makes updates to accounts when necessary.
Promotes Oaklawn Rewards App, encourages guests to download and assists with download as needed.
Builds relationships with guests to drive Oaklawn Rewards sign-ups along with email capture.
Ensures initial guest contact is courteous, informative, and thorough.
Displays friendly, positive demeanor while collecting information to grow the Oaklawn Rewards database.
Keeps guest information secure and verifies accuracy.
Provides guests with accurate information about the Oaklawn Rewards program, property and promotions offered.
Ensures integrity of promotions
Reviews player ratings and assists with troubleshooting issues
Batches, counts, and assigns control tickets to incoming promotional data.
Greets guests as a company representative and provides information concerning specific functions.
Assists in coordination of special promotional events.
Issues promotional amenities, redeems coupons, maintains accurate records, banks and inventory control records.
Assists at Marketing Promotions events by greeting and checking in guests, issuing prizes and other related duties as assigned by supervisor.
Promotes fun, friendly, positive guest relations through prompt, courteous and efficient service
Maintain strict confidentiality of players' information and all OJC procedures
Promotes and adheres to Oaklawn's Core Values
Ensures cleanliness of assigned area, reporting issues to supervisor
Calmly, tactfully and professionally handle guest complaints and concerns, assisting resolution whenever possible, directing to supervisor when not able to assist
Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests