Player Experience & Community Manager

Ghost Story Games•Massachusetts - Remote, MA

29d•$87,100 - $128,920

About The Position

Ghost Story Games is a self-publishing game development studio founded by Ken Levine (Creative Director of System Shock 2, Bioshock, and Bioshock Infinite) and former Irrational Games developers. The studio’s mission is to create narrative-driven experiences rooted in immersive world building and gameplay.

Requirements

5+ years experience in the video game community management role
Has shipped at least 2 games on PC and console in a community manager role
Strong written and verbal communication
Must be eligible to work in the U.S.

Nice To Haves

You can use data to back up your recommendations
You’re ready to challenge conventional wisdom
You have deep familiarity with online and IRL gaming communities, especially for single player games and using indie developer communication styles
You understand audiences’ behaviors, creator and community motivations, and key industry platform algorithms
You have a basic knowledge of Adobe Photoshop

Responsibilities

Develop and execute strategy for owned social media and community channels
Develop player engagement strategies to foster a long-lasting community
Craft social media content, draft copy, and drive asset ideation and production
Monitor and respond to player inquiries
Identify, build and maintain in-house relationships with content creators
Provide hands-on support and/or manage external resources to provide hands-on support for creators engaging with our game
Build a customer service solution including onboarding and managing a BPO and customer service tool
Create and maintain a customer service run book that outlines protocols, roles, responsibilities, and escalation plans
Maintain an internal and external knowledge hub
Draft and distribute newsletter and bespoke marketing emails
Define and report on KPIs, report on player sentiment, and make recommendations for improving engagement for all areas of ownership
Assist with playtesting efforts including onboarding play testers, managing virtual and IRL technical set ups, and other operational needs as they arise
Collaborate with the broader marketing team on campaign planning, research, competitive analysis, and copywriting
Other duties as assigned