Player Development Host

Lucky Eagle Casino•Rochester, WA

About The Position

The Player Development Host acquires, develops, reactivates, and maintains relationships with VIP players to increase casino revenue. The role builds guest relationships through telemarketing, correspondence, promotional opportunities, special events, and personal contact; evaluates guest activity to determine appropriate complimentary services; and recruits prospects to the Players Club. It is a highly visible position on and off casino property, requiring professional conduct and appearance, strong guest service, confidentiality, and regular attendance. Later hours, weekend work, and extended hours may be required or expected as necessary. The position may be considered for an alternate work location for up to two days per week. The role operates in a fast-paced, quota-driven environment and requires independent judgment within a structured setting. The host addresses VIP guest concerns, coordinates and participates in events, promotes the property, and follows applicable regulatory, Tribal, Casino, and departmental rules. A one-year non-compete agreement is required before employment. Candidates must be at least 21 years old, obtain and retain a Washington State Class III Gaming License, and pass a pre-employment drug screen.

Requirements

At least two years of casino gaming experience, or demonstrated growth and success in consumer sales, telemarketing, or high-visibility guest-contact positions.
Comfort working in a fast-paced, quota-driven environment and making independent decisions within a structured environment.
Ability to approach and interact with existing and potential casino guests in a variety of social settings.
Ability to influence guest behavior, listen effectively, and communicate effectively.
Strong organization, interpersonal, and problem-solving skills.
Ability to prepare spreadsheets, maintain a database, and perform basic mathematical tasks.
Proficiency in business English, including grammar, spelling, punctuation, and vocabulary; ability to write business correspondence and prepare reports.
Fluency in spoken English and clear speech.
Working knowledge of casino operations.
Must be at least 21 years old.
Ability to obtain and retain a Washington State Class III Gaming License.
Must successfully pass a pre-employment drug screen.
Must sign a one-year non-compete agreement before employment.
Ability to meet the physical demands of frequent standing, walking, hand use and gripping, reaching, stooping, crouching, working in cramped or awkward positions, and repetitive motions; may regularly lift or move more than 50 pounds.
Vision abilities including close vision, distance vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor’s degree in Marketing, Computer Science, or a related field; a combination of education and experience may be considered.

Responsibilities

Establish and maintain relationships with the casino’s best guests.
Meet or exceed strategic quotas set by the Player Development Manager and property Marketing Director.
Contact hosted guests and other assigned guests daily by telephone, text, email, direct mail, and personal contact to build loyalty and relationships.
Use the Guest Contact System, personal gaming observations, and team-member input to recruit new Players Club members.
Work regularly scheduled shifts in the VIP Lounge.
Evaluate VIP guest activity and ensure complimentary services are appropriate to recorded play, comp availability, and guest profitability guidelines; review complimentary reports on an ongoing basis.
Use discretion and authority to reward and recognize hosted guests and develop relationships with them.
Provide guest feedback and personal observations to the Player Development Manager regarding Player Development and marketing initiatives.
Address problems and concerns raised by VIP guests.
Coordinate, promote, and participate in special events on and off property.
Follow regulatory, Tribal, Casino, and departmental rules, regulations, policies, and procedures.
Maintain tact, discretion, and confidentiality.
Act as a property ambassador and positively promote LECH.
Perform other duties as assigned.