Player Development Coordinator

Boyd Gaming • Cincinnati, OH

2d • Onsite

About The Position

The Player Development Coordinator is responsible for providing extraordinary service to both the internal and external customer. The incumbent is also responsible for the effective communication of the Players Club program by informing guests of all aspects of the Players Club program and promoting the Players Club program to guests on the casino floor. Responsible for determining whether minimum qualifications for complimentary services and/or goods have been met based upon gaming activity and must be able to adapt to a fast-paced work environment.

Requirements

• Excellent written and verbal communication skills required.
• Excellent computer skills required included Word and Excel.
• Excellent customer relations skills required.
• Demonstrated ability to make immediate decisions to determine Player’s Club qualifications and admission.
• Thorough knowledge of player tracking system(s) and comprehension of actual and theoretical player value.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Ability to communicate effectively at all times, with customers as well as all levels of employees.
• Ability to review and comprehend player information from computers and index cards.
• Ability to use equipment associated with the position, including but not limited to computer keyboard.
• This position may require the incumbent to stand for long periods of time efficiently move around work area.
• Ability to lift up to 20 pounds on a regular basis in order to assist in stocking and cleaning duties.
• Ability to use all equipment associated with the position including AS/400 computer system, Halo, host connection, tableau and MyHost.
• Must be flexible to work varying shifts and time schedules as needed.

Nice To Haves

• Sales or marketing background preferred.
• Working knowledge of the tri-county vicinity.

Responsibilities

• Provides extraordinary guest service, positively effects interactions with external and internal customers and employees and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with co-workers.
• Maintains, processes, and coordinates gaming customers records and requests, which may include credit information and requests, the explanation of gaming requirements for complimentary services and/or goods, hotel, transportation requests, gaming trip histories, invitations, and coordinates with the respective departments.
• Facilitates all duties related to Player Development Department.
• Effectively explains complimentary structure as well as how and why customers qualify for different levels of complimentary services and/or goods. Informs players of the Player’s Club and explains criteria and admission standards.
• Alerts department Director of any inconsistencies or discrepancies as necessary.
• Meets and greets invited customers at the VIP Office or Club 38 and explains the Casino Services Program to guests as well as issuing complimentary services and/or goods to the guests in accordance with established guidelines.
• Facilitates the casino marketing plan in accordance with established guidelines
• Supports and promotes the philosophy and objectives of Belterra Park Gaming.
• Interacts with VIP Host Team and External Hotel Partners to facilitate Hotel Reservations.
• Answers VIP incoming calls and books VIP Events accordingly.
• Works on gaming floor, greeting hosted and un-hosted customers of assigned worth. Utilizes B-Hosted Live for acknowledgments of guests.
• Maintains close ties with targeted guests through personal contact on property. Handles and resolves player problems, Maintains goodwill with all guests.
• Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers including their arrangements and finances
• Collaborates with Player Development department and all support departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Works in Club 38 to assist VIP guests with check-ins to the lounge, comps, questions, answers phone and assists in managing the room.

Benefits

• Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED