Player Assistant Shift Manager

Hollywood Gaming at Mahoning Valley Race Course • Youngstown, OH

7h • Onsite

About The Position

Responsible for assisting with supervision of staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Shares responsibility for the overall integrity of daily operations on assigned shift.

Requirements

• Understanding of wagering rules, including betting lines and odds, and procedures to guests.
• Must be proficient in Microsoft applications (Excel, Access, Word, Outlook).
• Ability to understand and analyze Budget and P&L Statements.
• Proven managerial and critical thinking skills required.
• Must possess excellent employee relations skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to respond calmly and make rational decisions when required.
• 21+ years of age.

Nice To Haves

• Manages difficult or emotional guest situations; Responds promptly to guest needs.
• Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Other duties, as needed.

Responsibilities

• Closes out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
• Sends out daily reports as required.
• Verifies cash drawers, completes reports, rate casino customer activity, and monitor sports book for suspicious activity.
• Prepares and stocks all the daily sports sheets.
• Explains wagering rules, including betting lines and odds, and procedures to guests as needed.
• Notifies leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Approves and denies wagers from guests, as permitted.
• Updates and maintains all customer sheets.
• Monitors all monies being wagered and updates the betting odds according to policy.
• Assists with the management of processes for all pari-mutuel wages in the tote system.
• Assists with the management of writing, verifying, and making payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
• Monitors Sports tickets in an accurate and timely manner.
• Monitors player tracking cards.
• Verifies tickets and payoffs.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Monitors operation supply inventory on assigned shift. Notifies manager of issues.
• Prepares/reviews currency transactions reports in absence of Manager on assigned shift.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.
• Safeguards all cage assets.
• Assists in acquisition of new players through the continuous promotion of the Rewards program and the special benefits of card membership.
• Verifies vault accountability at end of shift on assigned shift.
• Verifies credit line availability in absence of Manager on assigned shift.
• Verification of main bank and window cashier drawers.
• Authorizes checks.
• Prepares customer deposit and safekeeping log.
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed