Player Assistant Shift Manager

Hollywood Gaming at Mahoning Valley Race Course • Youngstown, OH

3d • Onsite

About The Position

Responsible for assisting with supervision of staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Shares responsibility for the overall integrity of daily operations on assigned shift. Closes out Attendants at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately. Sends out daily reports as required. Verifies cash drawers, completes reports and rate casino customer activity. Notifies leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity. May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. Monitors operation supply inventory on assigned shift. Notifies manager of issues. Prepares/reviews currency transactions reports in absence of Manager on assigned shift. Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible. Safeguards all cage assets. Assists in acquisition of new players through the continuous promotion of the Rewards program and the special benefits of card membership. Verifies vault accountability at end of shift on assigned shift. Verifies credit line availability in absence of Manager on assigned shift. Verification of main bank and window cashier drawers. Authorizes checks. Prepares customer deposit and safekeeping log. Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members. This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

Requirements

• Ability to perform each essential duty satisfactorily.
• Manages difficult or emotional guest situations; Responds promptly to guest needs.
• Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Proficient in Microsoft applications.
• Ability to understand and analyze Budget and P&L Statements.
• Proven managerial and critical thinking skills required.
• Excellent employee relations skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to respond calmly and make rational decisions when required.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to perform these operations using units of America money and weight measurement, volume and distance.
• Ability to operate an adding machine and have basic computer skills.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must possess a valid driver’s license and have acceptable driving history as determined by PENN Entertainment, Inc.’s auto insurance carrier.

Nice To Haves

• Written communication skills in English may also be required.

Responsibilities

• Assisting with supervision of staff and the overall daily management of a designated shift in the Sportsbook department.
• Supporting, administering, and managing operational goals and monitoring achievements of performance and profit objectives.
• Sharing responsibility for the overall integrity of daily operations on assigned shift.
• Closing out Attendants at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
• Sending out daily reports as required.
• Verifying cash drawers, completing reports and rating casino customer activity.
• Notifying leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Assisting in the budget process for the department by providing recommendations; supporting compliance to departmental budget initiatives; reporting budget concerns to manager.
• Monitoring operation supply inventory on assigned shift and notifying manager of issues.
• Preparing/reviewing currency transactions reports in absence of Manager on assigned shift.
• Enforcing all gaming laws and regulations which apply to the functions and duties of the Player Services Department.
• Safeguarding all cage assets.
• Assisting in acquisition of new players through the continuous promotion of the Rewards program and the special benefits of card membership.
• Verifying vault accountability at end of shift on assigned shift.
• Verifying credit line availability in absence of Manager on assigned shift.
• Verification of main bank and window cashier drawers.
• Authorizing checks.
• Preparing customer deposit and safekeeping log.
• Ensuring all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Exhibiting a friendly, helpful and courteous manner when dealing with guests and fellow team members.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluating team members within department and delivering constructive feedback to employees in regard to performance.
• Determining recommendation for staffing including interviewing and hiring and scheduling, planning, assigning, and directing work to meet business needs.
• Determining work procedures and expediting workflow.
• Responsible for employee performance disciplining, coaching, counseling.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree