Application Programmer

MSP•Charlotte, NC

11h

About The Position

Genesis10 is seeking a Platform Support Engineer (L2) for a 12+ month contract supporting a global financial institution in Charlotte, North Carolina. The engineer will provide operational support and administration for GenAI Gateway infrastructure and related platform components, with a focus on platform health, monitoring pipelines, infrastructure services, deployments, and environment stability across multiple regions. The role partners with DevOps, SRE, Infrastructure, Security, and Development teams to manage platform services, automate operational processes, implement monitoring, and maintain high availability for GenAI workloads. Candidates must be available to work directly as Genesis10 employees. The stated pay range is $55.06–$63.06 per hour.

Requirements

At least 5 years of experience in Platform Support, DevOps, Infrastructure Engineering, or SRE roles.
Strong Linux administration experience.
Hands-on experience with Python, Bash, or Shell scripting.
Experience with infrastructure automation tools such as Terraform and Ansible.
Experience with Jenkins, Bitbucket, Artifactory, and CI/CD pipelines.
Strong experience implementing and supporting monitoring solutions, including Splunk, Dynatrace, OpenTelemetry, Grafana, and enterprise logging platforms.
Experience supporting cloud and container platforms, including RedHat OpenShift and Kubernetes.
Knowledge of networking, load balancing, SSL/TLS certificates, DNS, and API integrations.
Experience troubleshooting infrastructure, application, and performance-related issues.
Understanding of observability, logging, tracing, alerting, and capacity management.
Strong analytical, problem-solving, and communication skills.

Nice To Haves

Experience supporting enterprise GenAI or AI/ML platforms.
Familiarity with OpenAI, Azure AI, LLM operations, vector databases, and AI observability.
Experience implementing self-healing and auto-remediation workflows.
Exposure to ServiceNow, Remedy, and enterprise workflow management tools.
Experience with cloud platforms such as Azure.
Understanding of security, compliance, vulnerability management, and enterprise risk controls.
Financial services industry experience.

Responsibilities

Manage problems, incidents, operational readiness, capacity, and availability.
Monitor applications, service analytics, and reporting.
Handle production governance, triage, and change and configuration management.
Identify potential production failure scenarios, create incident tickets, and communicate with development and internal business operations teams.
Identify vulnerabilities and improvement opportunities, and maintain metrics to drive improvement in production services.
Create and enhance administrative, operational, and technical policies and procedures using best-practice guidelines and standards.
Take ownership of escalations and troubleshoot, analyze, research, and resolve issues using advanced query and programming skills.
Perform analytical, technical, and administrative work to plan, install, design, and support new and existing equipment and software.