Platform Success Manager

Ingram Micro•Irvine, CA

2d•$88,700 - $150,800•Remote

About The Position

The Platform Success Manager (PSM) is responsible for ensuring that digital platform capabilities generate measurable business value. Acting as the bridge between business leaders, regional sales leader, Country teams, and Global Platform Business, the PSM drives platform adoption, utilization, business transformation, and execution excellence for the assigned global platform initiative. The role translates platform capabilities into material business outcomes and supports the organization’s journey toward becoming a Platform Company.

Requirements

Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations.
Four year college degree (or additional relevant experience in a related field).
5+ years functional experience including a minimum of 3 years position specific experience.
Ability to make significant contribution to processes and systems.
Business & Platform Acumen – Understand business objectives and translate platform capabilities into practical, value-driven solutions.
Data-Driven Decision Making – Use platform, operational, and business data to identify opportunities, prioritize actions, and improve performance.
KPI & Performance Management – Monitor adoption, utilization, and business KPIs to ensure measurable outcomes.
Digital Platform Expertise – Strong understanding of CRM, analytics, AI-enabled capabilities, automation, and digital platform workflows.
Process Optimization & Operating Models – Support process standardization and implementation of Platform Operating Model (POM) structures to improve efficiency and scalability.
Change & Transformation Management – Drive adoption of new ways of working and support business transformation initiatives.
Analytical Problem Solving – Identify root causes, evaluate options, and implement practical solutions that deliver business value.
Strategic Execution – Translate business goals into actionable platform initiatives and adoption plans.
Stakeholder Management – Build strong partnerships with business leaders and cross-functional teams to drive alignment and results.
Influencing & Collaboration – Foster adoption and accountability across diverse stakeholders in a matrix organization.
Communication & Storytelling – Communicate platform value, insights, and transformation initiatives in a clear and compelling way.
Results Orientation – Focus on measurable outcomes, continuous improvement, and business impact.
Cross-Functional Collaboration – Work effectively across Sales, Operations, Vendors, Technology, and Global Platform teams.
Adaptability & Continuous Learning – Embrace change, leverage new technologies, and continuously identify opportunities for improvement.

Responsibilities

Drive adoption and effective utilization of Xvantage, CRM, IDA, Zendesk, and other platform capabilities across the organization.
Develop and execute adoption, utilization, and value-realization plans for new platform capabilities and strategic initiatives.
Onboard C9+ countries to Xvantage standardized processes
Promote best practices and accelerate platform maturity across business functions.
Support the transformation of the organization into a Platform Company by embedding platform-centric ways of working.
Drive process standardization, harmonization, and continuous improvement initiatives.
Partner with business leaders to align platform initiatives with strategic business objectives.
Enable organizational change and foster a culture of digital adoption and continuous improvement.
Drive the standardization and implementation of Platform Operating Model (POM) organizational structures to align roles, responsibilities, and operating practices with platform-enabled business execution.
Act as a trusted advisor to regional and country leaders (ex. sales teams, vendor managers, operational teams)
Coach associates and management on how to leverage platform capabilities to achieve business outcomes.
Communicate the platform value proposition and ensure alignment with business priorities.
Support the development and execution of enablement, communication, and change management strategies.
Establish and monitor platform adoption, utilization, and business impact metrics.
Identify opportunities for productivity improvements, revenue growth, and operational efficiency.
Provide transparent reporting and actionable insights to local and global stakeholders.
Ensure platform initiatives contribute to strategic business objectives and measurable outcomes.
Serve as the primary connection between regional, country leadership and Global Platform Business teams.
Track progress on Tiers progression and Unified Objectives and translate global platform strategy into local execution plans.
Provide feedback on country-specific requirements and opportunities to influence the platform roadmap.
Support deployment, rollout, and optimization of platform capabilities within the assigned region.