Platform Specialist

Ingram Micro•Joliet, IL

7d•$48,200 - $77,100

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! OVERVIEW: The Platform Specialist will handle unique or complex transactions on various eCommerce sites (Amazon, Walmart, Ebay, etc). This role is an established and productive individual contributor responsible for processing customer transactions and/or updating, correcting, altering transactions, and solving problems for customers as requested. The primary focus of this role is to address eCommerce Marketplace inquiries with speed and accuracy and perform to required service level agreements (SLAs). You will perform transactional functions to support business and associate team members’ requests. Understands Ingram Micro's processes and solutions. Effectively resolve issues with accuracy, tact, and speed. Under moderate supervision, you perform transactional functions and Customer Service duties. You interact with customers and other associates in Ingram Micro solving problems, working towards solutions to prevent the same problems from arising in the future.

Requirements

Knowledge of professional, effective communication techniques and customer care.
Understanding of Ingram Micro programs, services, and products.
Skilled in personal computing including Microsoft programs such as Outlook and Excel.
Strong organizational skills.
Ability to work as a team member.
Analyze data to provide meaningful insights and trends.
Able to prioritize and operate with urgency and results oriented.
Two-year college degree or equivalent experience or minimum 3-year experience in functional area.
OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level.
Pass a drug test and successfully pass a pre-employment (post offer) background check.

Responsibilities

Working directly with end users via message boards, phone and email responding to requests and solving problems
Maintains data integrity.
Optimize business processes.
Identifies opportunities to increase efficiency, accuracy, and build customer satisfaction. Always trying to see the "big picture" in every task.
Works closely with Sales, Operations and Engineering working towards constant improvement and efficiency of processes.
Generate data quality reports and provide metrics allowing management to identify trends, problems and successes.
General support for the team